Inside Sales Representative - PVF

Border States•Williston, ND

1d•Onsite

About The Position

The Inside Sales Representative supports the day-to-day operations of the Customer Service team by promoting sales, obtaining orders, and providing service to customers. The role uses and continually develops product and application knowledge and knowledge of industry best practices to develop solutions that meet customer needs. It also grows relationships with customers and suppliers; manages projects; receives and enters orders; follows up on customer inquiries; coordinates and expedites deliveries; processes returns; runs daily reports; resolves customer and order issues; and assists with billing issues. The position may be located in Bismarck or another branch in North Dakota, South Carolina, or North Carolina, as well as Phoenix or Tucson, Arizona; Sioux Falls or Rapid City, South Dakota; or Gillette, Wyoming. The posting lists an application deadline of November 23, 2026, or until filled, and notes that the role may be filled before or after that date while the posting remains active. Border States is an employee-owned electrical supply distributor serving the construction, industrial, and utility industries. The company describes a culture of employee ownership, open-book management, customer service, and employee empowerment. The job description may change at the employer’s discretion, and employees must be able to perform the essential duties and satisfy job requirements with or without reasonable accommodation.

Requirements

At least 3 years of customer service, city desk, or sales experience.
Technical ability to understand electrical systems.
Working knowledge of a Windows PC, Microsoft Office (Excel, Word, and PowerPoint), the internet, and email.
Excellent customer service skills, including competence, accuracy, responsiveness, and engagement.
Excellent interpersonal, written, and verbal communication, reading, and customer service skills.
Ability to plan and organize effectively.

Nice To Haves

Associate degree in business or a trade, or equivalent work experience.
At least 3 years of electrical distribution experience.
Working knowledge of SAP software.

Responsibilities

Receive and enter orders accurately and in a timely manner.
Optimize margin and service through efficient use of cross-docking, transfers, drop-shipping, and similar methods.
Provide price quotes for existing bills of materials and create bills of materials from take-offs.
Manage projects.
Follow up consistently and promptly on customer inquiries and order status.
Secure vendor pricing, coordinate deliveries, and expedite deliveries when necessary.
Process returns effectively to maximize value.
Develop and use product and application knowledge and industry best practices to create solutions for customer needs.
Provide value to customers through material sourcing.
Build and grow relationships with customers and suppliers through frequent, meaningful communication.
Run daily reports and resolve customer and order issues.
Assist customers with billing issues.
Assist with and provide training as needed.
Attend sales and product meetings, trade shows, and technical training programs as needed.
May enter TCCM cost-savings documentation relevant to the assigned customer base.
Participate in and advise sales management on marketing-plan and strategy implementation and success.
Perform other duties as assigned by a supervisor or other designate.