Gold Coast JCB - Inside Sales Representative

JCB•West Palm Beach, FL

3d•Onsite

About The Position

Gold Coast JCB is seeking an Inside Sales Representative to support machine sales coverage from its main office in West Palm Beach, Florida. The representative serves as the primary liaison between Gold Coast JCB and assigned customers, promoting the company’s products and services while delivering excellent customer satisfaction. The role involves responding to inbound and outbound sales inquiries, recommending equipment solutions, providing product and pricing information, processing orders, following up on quotes and leads, coordinating deliveries, and maintaining customer relationships and sales records. The position works in both an office environment and, occasionally, a manufacturing or factory environment, where noise and temperature may vary.

Requirements

At least 2 years of inside sales support and/or parts or service sales experience; equipment sales or rental industry experience is preferred.
Proven inside sales experience, preferably in the equipment industry.
Strong customer service skills and a customer-centric approach.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with CRM software and the Microsoft Office Suite.
Strong problem-solving and analytical skills, with attention to detail.
Ability to work independently and as part of a team, including a collaborative approach to resolving issues across groups.
Ability to work in a high-stress, dynamic environment and be a self-motivated team player.
Ability to understand processes, troubleshoot, and develop and recommend solutions.
Working knowledge of Microsoft Word, Excel, PowerPoint, Teams, and Microsoft Project.
Must pass applicable drug screens, background checks, and pre-employment tests, conducted in accordance with applicable law.

Nice To Haves

Experience in the equipment sales or rental industry.

Responsibilities

Respond to inbound sales inquiries by phone and email.
Make outbound calls to prospective and existing customers.
Identify customer needs and recommend appropriate equipment solutions.
Provide detailed product information, including features, benefits, and pricing.
Prepare and process sales orders accurately and efficiently.
Follow up on quotes and leads to convert them into sales.
Coordinate with the operations team to ensure timely equipment delivery.
Build and maintain relationships with new and existing customers.
Handle customer complaints and concerns professionally and escalate issues when necessary.
Promote high customer satisfaction through excellent service.
Maintain accurate records of customer interactions and sales activities in CRM systems.
Provide regular sales updates to management.
Stay current on product knowledge and industry trends.
Perform other duties as assigned.