Gold Coast JCB - Field Service Technician

JCB•Vero Beach, FL

6d•Onsite

About The Position

Gold Coast JCB is seeking a Field Service Technician to diagnose, repair, and maintain heavy machinery, aerial equipment, generators, and other equipment used in construction, industrial, agricultural, and government applications. Reporting to the Service Manager, this position provides customer service focused on keeping customer equipment operational and uses the capabilities of Gold Coast JCB as the authorized JCB dealer in its territory. The technician travels to customer jobsites or facilities in a company service truck and performs field service. Work may also take place in the shop. The role includes documenting work and time, completing machine system audits and evaluations, assisting other technicians, and supporting product clinics and promotional events. The position requires a college degree in a diesel or technical-related field, or equivalent work experience, and at least 10 years of relevant technician experience. Bilingual English and Spanish communication is required. The work environment includes office and occasional manufacturing or factory settings, with exposure to noise and temperature changes. The job involves frequent lifting and moving of materials, working in varied positions and on uneven surfaces, and transporting items weighing up to 75 pounds.

Requirements

College degree in a diesel or technical-related field, or equivalent work experience in lieu of educational qualifications.
At least 10 years of experience as a Service Technician or in a similar position in the heavy machinery, truck, or diesel engine industry, with a proven track record.
Bilingual in English and Spanish.
Strong written and verbal communication skills.
Knowledge of the heavy machinery, truck, or diesel engine industries.
Strong computer skills for diagnostics and completing and submitting reports.
Ability to travel.
Must pass drug screens, background checks, and any pre-employment tests conducted in accordance with applicable law.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented and able to work independently.
Collaborative approach to resolving issues affecting groups across the enterprise.
Ability to understand processes, troubleshoot, and develop and recommend solutions.
Self-motivated team player who enjoys working in a dynamic environment.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
Ability to stand and walk with frequent lifting, guiding, or carrying of lightweight materials and equipment for up to 12 hours.
Ability to twist the upper body frequently, bend at the waist, kneel, crouch, and negotiate uneven surfaces.
Ability to use hands, arms, and legs fully; grasp, manipulate, and assemble small to large objects, with forklifts or cranes as needed.
Ability to see and hear well with or without aid and communicate in person with basic English and Spanish proficiency.
Ability to frequently move or transport up to 75 pounds.
Vision abilities including close vision, distance vision, depth perception, and the ability to adjust focus.

Responsibilities

Travel to customer jobsites or facilities in a company service truck to perform field service.
Complete and submit reports documenting time and work performed, with clear notes.
Diagnose, repair, and perform preventive maintenance on customer and company machines.
Assist and work with other technicians on complicated jobs as needed.
Mentor and advise other technicians.
Complete in-shop or on-site machine system audits and evaluations.
Assist with customer product clinics, field days, and related promotional events as needed.
Maintain a valid and active Florida driver's license appropriate to the position and required vehicle.
Review work orders for completeness and accuracy so the Service Manager can close them and process billing.
Keep Service Department tools, equipment, and company vehicles in good working and safe condition.
Follow safety policies and training.
Maintain a clean and professional image in accordance with JCB and Gold Coast JCB standards.
Conduct business in alignment with the company's Mission, Vision, and Core Values.
Perform other duties as assigned.