Gold Coast JCB - Inside Sales Representative

JCB North America•West Palm Beach, FL

6h•Onsite

About The Position

Gold Coast JCB is seeking an Inside Sales Representative to support machine sales coverage and provide exemplary customer satisfaction to assigned accounts through the sale and promotion of Gold Coast JCB products and services. Based from the main office in West Palm Beach, Florida, the representative will serve as the primary liaison between Gold Coast JCB and customers. The role involves responding to sales inquiries, recommending equipment solutions, preparing and processing orders, following up on quotes and leads, coordinating equipment delivery, and building customer relationships.

Requirements

At least 2 years of inside sales support and/or parts/service sales experience; equipment sales or rental industry experience is preferred.
Proven inside sales experience, preferably in the equipment industry.
Strong customer service skills and a customer-centric approach.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with CRM software and the MS Office Suite.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Must pass any drug screens, background checks, and pre-employment tests conducted in accordance with applicable law.
Strong analytical and problem-solving skills.
Ability to work in a high-stress environment.
Detail-oriented, self-motivated, and able to work independently.
Collaborative approach to resolving issues affecting groups across the enterprise.
Ability to understand processes, troubleshoot, and develop and recommend solutions.
Working knowledge of Microsoft Word, Excel, PowerPoint, Teams, and Microsoft Project.

Nice To Haves

Parts/service sales experience in the equipment sales or rental industry.
Inside sales experience in the equipment industry.

Responsibilities

Respond to inbound sales inquiries by phone and email.
Make outbound calls to prospective and existing customers.
Identify customer needs and recommend appropriate equipment solutions.
Provide detailed product information, including features, benefits, and pricing.
Prepare and process sales orders accurately and efficiently.
Follow up on quotes and leads to convert them into sales.
Coordinate with the operations team to ensure timely equipment delivery.
Build and maintain strong relationships with new and existing customers.
Handle customer complaints and concerns professionally, escalating issues when necessary.
Ensure high levels of customer satisfaction through excellent service.
Maintain accurate records of customer interactions and sales activities in CRM systems.
Provide regular sales updates to management.
Stay updated on product knowledge and industry trends.
Perform other duties as assigned.