Inside Sales Representative, Home Insurance

Loggerhead•Tampa, FL

2d•Remote

About The Position

As part of Loggerhead’s Customer Experience team, the Inside Sales Representative handles calls and leads, consults with customers about their insurance needs, and matches appropriate coverages, products, and benefits to convert leads into customers. The role involves interacting with customers through calls, SMS, email, and live chat, actively listening to customers, and using experience, creativity, and insurance knowledge to deliver a strong customer experience. The position offers an opportunity to grow with the company and potentially advance into other areas of the organization. The representative works from home to drive sales growth by connecting with interested prospective customers through inbound and outbound calls and other channels. They serve as a trusted advisor, uncovering customer needs, identifying coverage gaps, recommending solutions, and converting prospects using a proven sales strategy. The role requires an active Personal Lines or Property & Casualty license. Loggerhead provides extensive training, consistent support, and an attainable bonus structure. Most leads are delivered directly to the sales team, and the representative works with supportive leaders and colleagues while offering a competitive homeowners insurance product. The work is performed in a normal business office environment, with additional hours as required and minimum travel as needed.

Requirements

At least 2 years of demonstrated sales experience in insurance or a similar industry.
Knowledge of the homeowners insurance market.
High school diploma or GED.
Active Personal Lines or Property & Casualty license upon hire (20-44 or 2-20).
Strong communication skills and a passion for helping others.
Ability to navigate multiple computer programs.
High stress tolerance and critical thinking skills.
Receptive to coaching and feedback.
Ability to work independently and hold oneself accountable for performance.
Motivation to achieve sales success and commitment to doing what it takes to succeed.

Responsibilities

Handle customer calls and leads, consulting with customers about their insurance needs.
Match customers with appropriate insurance coverages, products, and benefits to convert leads into customers.
Connect with interested prospective customers through inbound and outbound calls, live chat, SMS, and other channels.
Uncover prospect needs and identify gaps in coverage.
Recommend insurance solutions and convert prospects using a proven sales strategy.
Use an active Personal Lines or Property & Casualty license to act as a trusted advisor.
Work independently and remain accountable for sales performance.