Inside Sales Representative (Kitchen Equipment & Supply)

Cash-Wa Distributing•Salina, KS

About The Position

The Inside Sales Representative supports sales and customer service at Sunflower Equipment & Supply in Salina, Kansas. The role assists customers in person and by phone with kitchen equipment and supply needs, promotes products and services to increase sales, and supports order handling, inventory, store organization, and related administrative work. The position is based in the showroom and works typical business hours, listed as 8 a.m.–5 p.m., Monday through Friday. Approximately 50% of the role is store sales support: assisting walk-in and phone customers, answering product questions, showing showroom options, helping with warranties, returns, and exchanges, preparing quotes, collecting required down payments and signed contracts for special orders, following up on orders and pickups, coordinating loading with the warehouse, and escalating customer concerns or order issues. Administrative work, approximately 15%, includes processing purchases, maintaining customer information in the DDI accounting system, creating invoices, recording payments, and helping keep store accounts receivable current, including following up on past-due payments. Approximately 15% of the role is sales generation through contacting local customers and businesses by phone, email, and cold calls to promote the store. Another approximately 15% involves monitoring inventory, setting par levels in DDI, communicating replenishment needs, stocking and organizing the store, merchandising showroom products and displays, and maintaining clean, safe sales-floor and storage areas. The remaining approximately 5% consists of other store and office duties as needed.

Requirements

High school diploma/GED or equivalent experience.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office.
Ability to analyze customer needs and provide solutions.
Negotiation and problem-solving skills.

Nice To Haves

Six months of related experience in sales, customer service, or technical support.

Responsibilities

Assist walk-in and phone customers with kitchen equipment and supply needs.
Answer questions about product features, specifications, and applications, and show showroom options when applicable.
Assist customers with product warranties, returns, and exchanges.
Prepare quotes for stock and non-stock products and collect required down payments and signed contracts for special orders.
Follow up with customers about orders and pickup arrangements, and contact customers when special orders arrive.
Coordinate with the warehouse to load larger items.
Communicate customer concerns and order issues to the sales manager and operations manager.
Process purchase transactions, update customer contact information in DDI, create invoices, and record payments.
Help keep accounts receivable balances current, including contacting customers about past-due payments.
Contact local customers and businesses by phone, email, and cold calls to promote the store and generate sales.
Monitor inventory, establish par levels in DDI, and communicate replenishment needs.
Stock and organize the store and assist with merchandising showroom products and displays.
Maintain clean and safe sales-floor and storage areas.
Assist with other store and office duties as needed.