Inside Sales Representative- Kitchen and Bath

US LBM•Lake Elmo, MN

About The Position

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM, provide building materials to construction professionals. The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. The role provides quotes and product dimension information in person and over the phone. The pay rate is $20–$25 per hour, depending on experience.

Requirements

High school diploma or GED required.
1–3 years of experience in the building material industry with basic knowledge of products and applications required.
Ability to operate a computer, calculator, and cash register.
Knowledge of building supplies, applications, related equipment, and/or the construction industry.
Good interpersonal and customer relations skills, with excellent oral and written communication skills.
Familiarity with inventory and inventory control.
Must be able to walk throughout yards, plants, and offices.

Nice To Haves

1–3 years of inside sales experience preferred.

Responsibilities

Respond to customer inquiries about product selection, order placement, prices and quotations, complaints, and delivery and installation schedules.
Initiate telephone calls to customers to generate sales.
Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
Coordinate purchases and delivery of special products.
Obtain information about pricing, specifications, uses, and availability.
Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
Maintain stock levels on the sales floor and in the stockroom.
Research credits, returns, and late payments as needed.
Check back orders and resolve outstanding issues; solve billing problems and compile data for closing.
Handle special orders and advanced pricing, and assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Perform other duties as assigned.
Comply with all policies and standards.
Adhere to the Company’s commitment to workplace safety.
Participate in and complete assigned trainings.