Inside Sales Representative- Kitchen and Bath

US LBM•Lake Elmo, MN

9d•$20 - $25

About The Position

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM, provide building materials to construction professionals. The Inside Sales Representative assists with sales to new and existing customers and provides product support to outside sales representatives. The role provides quotes and product dimension information in person and over the phone. The listed pay rate is $20–$25 per hour, depending on experience. The representative responds to customer inquiries, generates sales through telephone outreach, processes customer and sales-representative orders and related paperwork, coordinates special-product purchasing and delivery, and manages project schedules with outside sales, jobsites, and customers. The role also maintains stock levels, researches credits and returns, resolves back-order and billing issues, handles special orders and advanced pricing, builds customer relationships, and addresses jobsite and customer problems. Employees are also expected to perform other assigned duties, comply with company policies and standards, follow workplace safety commitments, and complete assigned training. A high school diploma or GED is required. The position requires 1–3 years of building-material-industry experience with basic product and application knowledge; 1–3 years of inside sales experience is preferred. The employee must be able to walk throughout yards, plants, and offices.

Requirements

High school diploma or GED required.
1–3 years of experience in the building-material industry with basic knowledge of products and applications required.
Ability to operate a computer, calculator, and cash register.
Knowledge of building supplies, applications, related equipment, and/or the construction industry.
Good interpersonal and customer-relations skills and excellent oral and written communication skills.
Familiarity with inventory and inventory control.
Ability to walk throughout yards, plants, and offices.

Nice To Haves

1–3 years of inside sales experience preferred.

Responsibilities

Respond to customer inquiries about product selection, orders, pricing and quotations, complaints, and delivery and installation scheduling.
Initiate telephone calls to customers to generate sales.
Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
Coordinate purchasing and delivery of special products and obtain information about pricing, specifications, uses, and availability.
Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
Maintain stock levels on the sales floor and in the stockroom.
Research credits, returns, and late payments as needed.
Check on back orders and resolve outstanding issues; solve billing problems and compile data for closing.
Handle special orders and advanced pricing and assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Perform other duties as assigned, comply with company policies and standards, adhere to workplace safety commitments, and complete assigned training.