Inside Sales Representative - Bilingual

TUFFSHED•Lancaster, TX

1d•Hybrid

About The Position

Tuff Shed is hiring a Bilingual Inside Sales Representative for its Customer Service Center in Lancaster. The role guides customer opportunities through a consultative sales process, with the goal of converting inquiries into completed sales, customer quotations, or qualified leads while providing positive customer outcomes. The representative is accountable for individual and team sales objectives. A hybrid option is available following a training period, with three days in the office and two days remote. The representative engages customers and business partners through multiple communication channels, identifies customer needs, recommends suitable products and services, manages opportunities and follow-up in company systems, prepares quotations, and presents financing options. The role also requires protecting customer information, using company technology and CRM tools, meeting sales and customer-experience objectives, and collaborating with internal teams and business partners. The position requires scheduled attendance and availability for all required hours. Overtime, including evenings, weekends, and holidays, may be required as needed. The hourly rate is $20. A high school diploma or equivalent is required. English and Spanish bilingual speaking and writing skills are preferred.

Requirements

High school diploma or equivalent.
Strong customer engagement and consultative selling skills.
Ability to establish rapport, build trust, and develop customer relationships.
Ability to identify customer needs and recommend effective solutions.
Ability to manage multiple customer opportunities and follow-up activities simultaneously.
Effective verbal and written communication skills.
Strong organizational, problem-solving, and time-management skills.
Ability to solve problems using sound logic and good business judgment.
Ability to prepare professional written correspondence through email, chat, text, and other communication channels.
Ability to read, write, and understand instructions given orally, in writing, or in diagram form.
Proficiency with Microsoft Office, internet applications, and CRM systems.
Ability to learn and use company technology, communication systems, and sales tools.
Ability to work effectively in a collaborative team environment.
Ability to work scheduled in-office hours.
Ability to work all required scheduled hours; overtime, including evenings, weekends, and holidays, may be required.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Nice To Haves

Bilingual speaking and written skills in English and Spanish.
Experience in inside sales, retail sales, phone sales, virtual sales, internet sales, customer-facing sales, or similar customer engagement roles.
Experience meeting sales goals, conversion objectives, or performance metrics.
Experience using CRM platforms such as Salesforce or similar systems.
Experience working in a call center or customer service environment.

Responsibilities

Professionally engage customers and business partners through approved communication channels and build and maintain positive business relationships.
Conduct consultative sales conversations to identify customer needs, address questions and objections, and recommend products, solutions, services, options, and upgrades.
Manage customer opportunities throughout the sales process and accurately document activities and interactions in company systems and CRM platforms.
Generate and revise customer quotations, present financing options, and help customers evaluate purchase solutions.
Follow up with customers according to established sales processes and contact cadence requirements, using consultative selling.
Stay informed about company products, promotions, procedures, and policies.
Protect sensitive customer information and comply with company security and privacy requirements.
Use company-provided technology, communication systems, CRM systems, and other approved business tools.
Achieve established sales goals, activity expectations, KPIs, and customer-experience objectives.
Attend and actively participate in team meetings, coaching sessions, training programs, and professional development activities.
Collaborate with internal departments, field personnel, and business partners to support positive customer outcomes and achieve sales objectives.
Perform additional duties, tasks, and responsibilities as assigned by Tuff Shed management.
Work scheduled in-office hours and be present and available as scheduled; overtime, including evenings, weekends, and holidays, may be required.