Inside Sales Representative - Bilingual

Tuff Shed•Lancaster, TX

19h•Hybrid

About The Position

Tuff Shed is hiring a bilingual Inside Sales Representative for its Customer Service Center in Lancaster. The role guides customer opportunities through a consultative sales process, aiming to convert inquiries into completed sales, customer quotations, or qualified leads while supporting positive customer outcomes. The representative is accountable for individual and team sales objectives. A hybrid option is available after a training period, with three days in the office and two days remote. The representative engages customers and business partners through approved communication channels, identifies customer needs, recommends products and solutions, manages opportunities and follow-ups, prepares quotations, presents financing options, and records interactions in company systems and CRM platforms. The role also involves meeting sales and customer experience goals, protecting customer information, learning company products and procedures, and collaborating with internal departments and business partners. Overtime, including evenings, weekends, and holidays, may be required as needed.

Requirements

High school diploma or equivalent.
Strong customer engagement and consultative selling skills.
Ability to establish rapport, build trust, and develop customer relationships.
Ability to identify customer needs and recommend effective solutions.
Ability to manage multiple customer opportunities and follow-up activities simultaneously.
Effective verbal and written communication skills.
Strong organizational, problem-solving, and time-management skills.
Ability to solve problems using sound logic and good business judgment.
Ability to prepare professional written correspondence through email, chat, text, and other communication channels.
Ability to read, write, and understand instructions given orally, in writing, or in diagram form.
Proficiency with Microsoft Office, internet applications, and CRM systems.
Ability to learn and use company technology, communication systems, and sales tools.
Ability to work effectively in a collaborative team environment.
Ability to work scheduled in-office hours.

Nice To Haves

Bilingual speaking and writing skills in English and Spanish.
Experience in inside sales, retail sales, phone sales, virtual sales, internet sales, customer-facing sales, or similar customer engagement roles.
Experience meeting sales goals, conversion objectives, or performance metrics.
Experience using CRM platforms such as Salesforce or similar systems.
Experience working in a call center or customer service environment.

Responsibilities

Engage customers and business partners professionally through multiple communication channels and maintain positive business relationships.
Conduct consultative sales conversations to identify customer needs, address questions and objections, and recommend suitable products, solutions, services, options, and upgrades.
Manage customer opportunities throughout the sales process and accurately document activities and interactions in company systems and CRM platforms.
Generate and revise customer quotations, present financing options, and help customers evaluate purchase solutions.
Follow up with customers according to established sales processes and contact cadence requirements, using consultative selling.
Stay informed about company products, promotions, procedures, and policies.
Protect sensitive customer information and comply with company security and privacy requirements.
Use company-provided technology, communication systems, CRM systems, and other approved business tools.
Meet established sales goals, activity expectations, KPIs, and customer experience objectives.
Attend and participate in team meetings, coaching sessions, training programs, and professional development activities.
Collaborate with internal departments, field personnel, and business partners to support positive customer outcomes and sales objectives.
Perform additional duties and responsibilities as assigned by Tuff Shed management.
Work scheduled in-office hours and all required hours, including overtime when needed.