Inside Sales Representative - Remote, USA - Eastern Time Zone

Guardant Health • Remote-USA-FL, FL

20d • Remote

About The Position

Guardant Health is seeking an Inside Sales Representative to join its Screening and Early Detection commercial team. The role supports the field-based sales organization and drives product growth through virtual customer interactions, with a focus on promoting early detection of colorectal cancer using the SHIELD blood test.

The representative will develop business by converting incoming leads into active ordering accounts, engaging healthcare providers, and supporting adoption of the SHIELD test. The role includes educating primary care practices and other stakeholders, providing product training, resolving customer issues, and coordinating successful integration of the test into practice workflows. Representatives use internal data and CRM resources to understand market conditions and make informed decisions while meeting sales goals and following applicable company, industry, and regulatory requirements.

The position is listed as remote for the USA Eastern Time Zone. Guardant Health’s hybrid work policy states that U.S. employees living within 50 miles of a Guardant facility must work onsite Mondays, Tuesdays, and Thursdays. Travel to open territories and occasional national sales meetings may be required. The work is primarily performed at a desk or in an office environment; employees may need to lift routine office supplies and use office equipment, and may be exposed to noise, fumes, or biohazard material in a laboratory environment.

Requirements

• At least one year of sales experience with sales goals, including internship or inside sales experience.
• Ability to quickly learn and apply technical product knowledge to drive sales.
• Exceptional oral and written communication skills, including the ability to explain complex information clearly in virtual presentations.
• Strong negotiation, problem-solving, and customer service skills.
• Valid driver’s license and clean driving record for daily field office and customer visits, if required.
• Flexibility to travel to open territories when needed and occasionally travel nationally for sales meetings.
• Ability to critically evaluate and responsibly use AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements.
• Ability to sit for extended periods; the role may require lifting routine office supplies and using office equipment.

Nice To Haves

• Virtual selling experience, particularly in inside sales.
• College degree.
• Demonstrated ability to engage in virtual selling conversations, overcome objections, and align client needs with product offerings.
• Experience with CRM systems such as Salesforce, Veeva, or similar platforms.
• High-touch customer service and relationship-building skills focused on long-term partnerships and success.

Responsibilities

• Identify potential new business using analytical insights and transition incoming leads into active ordering accounts.
• Meet or exceed sales targets through virtual prospecting, relationship-building, and execution of national sales strategies.
• Build virtual relationships with healthcare providers and gain their commitment to adopt the SHIELD test for colorectal cancer and other cancers.
• Use consultative, challenger-style selling to understand healthcare providers’ needs and explain how Guardant Health’s offerings can improve patient outcomes and streamline practice operations.
• Use internal resources, including Salesforce, Veeva, and competitive market data, to understand the market and make data-driven business decisions.
• Provide virtual product education and training to primary care practices and relevant stakeholders to support adoption and integration of SHIELD into practice workflows.
• Deliver high-touch customer service by proactively resolving issues and supporting healthcare providers throughout the sales process.
• Follow company policies, industry standards, and regulations while managing multiple projects and deadlines.
• Use AI-enabled tools responsibly and in accordance with company policies, ethical standards, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed