Inside Sales Representative - Remote, USA - Eastern Time Zone

Guardant Health • Remote-USA-RI, RI

20d • Remote

About The Position

Guardant Health is seeking an Inside Sales Representative to join its Screening and Early Detection commercial team. The role supports the field-based sales organization by driving product growth through virtual customer interactions and helping increase early detection of colorectal cancer through use of the Shield™ blood test. The representative will develop new business, convert leads into active ordering accounts, meet sales goals, and build relationships with healthcare providers to encourage adoption of Guardant Health’s offerings.

The role includes educating and training primary care practices, supporting integration of Shield into practice workflows, and providing high-touch customer service throughout the sales process. The representative will use internal data and tools to understand the market, make informed decisions, and execute a business plan while complying with company policies, industry standards, and regulations. The position requires sound judgment and responsible use of AI-enabled tools in accordance with applicable policies and requirements.

The posting identifies the role as remote in the USA, Eastern Time Zone. It also describes Guardant Health’s hybrid model for eligible onsite employees: U.S. employees living within 50 miles of a Guardant facility are required to work onsite Mondays, Tuesdays, and Thursdays, subject to management and related policies. The work is primarily performed at a desk or in an office, with possible exposure to noise, fumes, and biohazard material in laboratory environments.

Requirements

• At least one year of sales experience with sales goals, including internships or inside sales experience.
• Ability to quickly learn and apply technical product knowledge to drive sales.
• Exceptional oral and written communication skills, including the ability to present complex information clearly in virtual settings.
• Superior negotiation, problem-solving, and customer service skills.
• Valid driver’s license and a clean driving record for daily field office and customer visits, if required.
• Flexibility to travel to open territories when needed and occasional national travel for sales meetings.
• Ability to sit for extended periods and lift routine office supplies as needed.

Nice To Haves

• Virtual selling experience in inside sales.
• College degree.
• Demonstrated ability to engage in virtual selling conversations, overcome objections, and align client needs with product offerings.
• Experience using CRM systems such as Salesforce, Veeva, or similar platforms to track customer interactions and sales progress.
• High-touch customer service and relationship-building skills focused on long-term partnership and success.

Responsibilities

• Identify potential new business using analytical insights and transition incoming leads into active ordering accounts.
• Meet or exceed sales goals through virtual prospecting, relationship-building, and execution of national sales strategies.
• Build virtual relationships with healthcare providers and gain their commitment to adopt the Shield test for colorectal cancer and other cancers.
• Use a challenger-selling approach to understand healthcare providers’ needs and demonstrate how Guardant Health’s offerings can improve patient outcomes and streamline practice operations.
• Use internal resources, including Salesforce, Veeva, and competitive market data, to understand the evolving colorectal cancer treatment market and make data-driven business decisions.
• Provide virtual product education and training to primary care practices, gaining stakeholder support and helping integrate Shield into practice workflows.
• Deliver high-touch customer service, proactively resolve issues, and support healthcare providers throughout the sales process.
• Follow company policies, industry standards, and regulations while managing multiple projects and deadlines.
• Use AI-enabled tools responsibly, applying sound judgment and critical evaluation in accordance with company policies, ethical standards, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed