Inside Sales Representative

TUFFSHED•Lancaster, TX

13d•Hybrid

About The Position

Based within Tuff Shed’s Inside Sales Center in Lancaster, Texas, the Inside Sales Representative guides customer opportunities through a consultative sales process, aiming to convert inquiries into completed sales, customer quotations, or qualified leads while supporting positive customer outcomes. The role is accountable for achieving individual and team sales objectives. After training, a hybrid schedule is available, with two days remote and three days in the office. The representative engages customers and business partners across multiple communication channels, identifies customer needs, recommends suitable products and solutions, manages opportunities and records interactions in company systems, prepares quotations, presents financing options, and follows up according to established sales processes. The role also requires knowledge of company products and policies, protection of customer information, use of approved technology and CRM tools, and participation in team meetings, coaching, training, and professional development. The representative collaborates with internal departments, field personnel, and business partners. Overtime, including evenings, weekends, and holidays, may be required as needed, and the employee must be available for scheduled and required working hours.

Requirements

Strong customer engagement and consultative selling skills.
Ability to establish rapport, build trust, and develop customer relationships.
Ability to identify customer needs and recommend effective solutions.
Ability to manage multiple customer opportunities and follow-up activities simultaneously.
Effective verbal and written communication skills in English; Spanish bilingual skills are helpful but not required.
Strong organizational, problem-solving, and time-management skills.
Proficiency with Microsoft Office, internet applications, and CRM systems.
Ability to learn and use company technology, communication systems, and sales tools.
Ability to work effectively in a collaborative team environment.
Ability to work scheduled in-office hours for supervision, coaching, support, collaboration, and other business needs.
High school diploma or equivalent.

Nice To Haves

Experience in inside sales, retail sales, phone sales, virtual sales, internet sales, customer-facing sales, or similar customer engagement roles.
Experience meeting sales goals, conversion objectives, or performance metrics.
Experience using CRM platforms such as Salesforce or similar systems.
Experience working in a call center or customer service environment.
Spanish bilingual skills.

Responsibilities

Engage customers and business partners professionally through approved communication channels and maintain positive business relationships.
Conduct consultative sales conversations to identify customer needs, address questions and objections, and recommend appropriate products, solutions, services, options, and upgrades.
Manage customer opportunities throughout the sales process and accurately document activities and interactions in company systems and CRM platforms.
Generate and revise customer quotations, present financing options, and help customers evaluate purchase solutions.
Follow up with customers according to established sales processes and contact cadence requirements, using consultative selling.
Stay informed about company products, promotions, procedures, and policies.
Protect sensitive customer information and comply with company security and privacy requirements.
Use company-provided technology, communication systems, CRM systems, and other approved business tools.
Achieve established sales goals, activity expectations, KPIs, and customer experience objectives.
Attend and actively participate in team meetings, coaching sessions, training programs, and professional development activities.
Collaborate with internal departments, field personnel, and business partners to support customer outcomes and sales objectives.
Perform additional duties, tasks, and responsibilities as assigned by management.
Work scheduled in-office hours and be present and available for all required hours.
Work overtime, including evenings, weekends, and holidays, when required.