Inside Sales Representative, Outbound

HP•Rio Rancho, NM

About The Position

This role is responsible for initiating outbound calls to introduce the organization’s products and services, tailoring sales pitches to customer needs, and qualifying leads. The position collaborates with internal teams, follows up on inquiries, maintains accurate records, and works toward performance targets while building sales skills through training. The role has an immediate-team impact and involves providing analysis of information and limited input on project direction. Assignments are routine to moderately complex and require basic problem resolution. The job description notes that duties and responsibilities may change and that additional functions may be assigned by management.

Requirements

High School Diploma, GED, Higher Secondary education, commensurate work experience, or demonstrated competence.
Typically 4–6 years of work experience, preferably in inside sales, telesales, or a related field.
Knowledge and skills in business development, business planning, B2B sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales processes, sales prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Certified Inside Sales Professional (CISP) certification.
Experience in inside sales, telesales, or a related field.

Responsibilities

Initiate outbound calls to prospective customers, introducing the organization’s products, services, and solutions.
Develop a solid understanding of the organization’s offerings, features, and benefits to communicate value propositions effectively.
Deliver sales pitches tailored to customer needs and focused on product or service benefits and value.
Identify and qualify potential leads, gathering relevant information and documenting details in the CRM system.
Participate in promotional campaigns and communicate special offers, discounts, and promotions to potential customers.
Collaborate with internal teams, including marketing and customer support, to support seamless customer experiences.
Follow standard policies for responding to customer inquiries, providing accurate information, and addressing concerns.
Work toward daily, weekly, and monthly performance targets, including call quotas and lead-generation goals.
Contribute to pipeline management and maintain accurate, current records of customer interactions, conversations, and outcomes.
Participate in training to enhance product knowledge, sales skills, and customer service techniques.