Inside Sales Representative, Outbound

HP•Rio Rancho, NM

1d•$32 - $46

About The Position

The Inside Sales Representative, Outbound initiates calls to prospective customers to introduce the organization’s products, services, and solutions. The representative learns the organization’s offerings and communicates their features, benefits, and value in sales pitches tailored to customer needs. The role qualifies leads, documents customer interactions in the CRM system, follows up on inquiries, and contributes to pipeline management and sales targets. The representative participates in promotional campaigns and collaborates with teams such as marketing and customer support to help provide seamless customer experiences. The role affects the immediate team, provides analysis of information, and offers limited input on project direction. Assignments range from routine to moderately complex and require basic problem resolution. Training is provided to develop product knowledge, sales skills, and customer service techniques.

Requirements

High school diploma, General Education Diploma (GED), higher secondary education, commensurate work experience, or demonstrated competence.
Typically 4–6 years of work experience, preferably in inside sales, telesales, or a related field.
Knowledge or skills in business development, business planning, business-to-business sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales processes, sales prospecting, sales strategy, Salesforce, selling techniques, telemarketing, and upselling.
Cross-organizational skills in effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Certified Inside Sales Professional (CISP).
Experience in inside sales or telesales.

Responsibilities

Initiate outbound calls to prospective customers and introduce products, services, and solutions.
Develop knowledge of offerings, features, and benefits to communicate value propositions effectively.
Tailor sales pitches to customer needs and emphasize product or service value.
Identify and qualify leads, gather relevant information, and document details in the CRM system.
Participate in promotional campaigns and convey special offers, discounts, and promotions.
Collaborate with internal teams, including marketing and customer support, to support seamless customer experiences.
Follow up on customer inquiries, provide accurate information, and address concerns according to standard policies.
Work toward daily, weekly, and monthly performance targets, including call quotas and lead-generation goals.
Contribute to pipeline management and maintain accurate, up-to-date records of customer interactions, conversations, and outcomes.
Participate in training to enhance product knowledge, sales skills, and customer service techniques.