Inside Sales Representative

Casella Waste Systems•Scarborough, ME

13d

About The Position

The Inside Sales Representative drives revenue growth through proactive customer acquisition, retention, and service excellence. The role engages prospects and existing customers by phone and email to understand their needs, provide solutions, and support customer satisfaction. Pay starts at $25 per hour plus commission. The representative manages assigned accounts and the sales cycle, from prospecting and lead conversion through proposals, contracts, and closing. The position also involves coordinating with internal teams, maintaining CRM records, resolving customer inquiries, and contributing to process improvements.

Requirements

Proven experience in inside sales, customer service, or account management.
Strong educational background.
Legally eligible to work in the United States.
Strong communication and interpersonal skills, including verbal and written communication.
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
Proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365 and the Microsoft Office Suite.
Detail-oriented and organized, with the ability to build and maintain strong client relationships.
Ability to work independently and collaboratively within a team.
Professional, customer-focused, responsible, team-oriented, safety-conscious, and results-oriented.

Nice To Haves

Experience in B2B sales or a related industry.

Responsibilities

Build and nurture relationships with assigned accounts to support satisfaction, loyalty, and long-term retention.
Manage contracts and account profitability, monitoring activity and addressing issues to help prevent churn.
Identify and pursue upsell, cross-sell, and new business opportunities through inbound and outbound outreach and lead conversion.
Conduct sales calls and prepare quotes, proposals, and contracts, supporting the sales cycle from prospecting to close.
Collaborate with marketing and sales teams on campaigns, interest generation, and growth strategies.
Respond promptly to customer inquiries, resolve complaints professionally, and provide accurate service information.
Coordinate with internal departments to support seamless service delivery and meet customer expectations.
Maintain detailed CRM records of customer interactions, sales activities, pipeline progress, and performance metrics.
Recommend improvements to tools, workflows, and customer experience strategies.
Participate in training and learning opportunities related to the company, products, sales, and services.
Perform other duties needed to help drive the company's vision, fulfill its mission, and abide by its core values.