Inside Sales Representative

QXO • Miami, FL

9d

About The Position

The Inside Sales Representative provides customer service and supports sales growth through product knowledge, quotations, order management, and customer relationship development. The role is a primary point of contact for contractors, builders, homeowners, and commercial customers, helping with product selection, pricing, order processing, and project support. Working with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the representative helps ensure orders are completed accurately and efficiently and customers receive an outstanding experience.

Requirements

• Previous front-line customer service and sales experience.
• Ability to communicate and follow up effectively with customers, vendors, team members, and management.
• Eagerness and ability to learn and retain extensive product information.
• Experience processing customer orders, returns, cancellations, and order adjustments.
• Experience handling high call volumes, emails, scheduling, and daily operational activities.
• Strong customer-focused mindset with excellent communication and problem-solving skills.
• Ability to thrive in a high-volume, fast-paced environment, processing 300 or more order tickets daily.
• Ability to manage multiple customer requests and priorities throughout the day.
• Excellent attention to detail, organizational skills, and ability to multitask.
• Computer proficiency, including Microsoft Office and order management systems.
• Ability to work independently while collaborating with a team.

Nice To Haves

• Industry experience with construction or building materials.
• Spanish bilingual proficiency.
• Office management or administrative experience.

Responsibilities

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
• Plan and implement telemarketing and prospecting objectives.
• Coordinate order deliveries and pickups with operations teams.
• Provide support to the Outside Sales team.
• Adhere to pricing guidelines and customer financial services policies.
• Manage customer requests and follow up to ensure order accuracy, timely processing, and customer satisfaction.
• Stock, organize, and maintain showroom products while ensuring accurate inventory.

Benefits

• 401(k) with employer match.
• Medical, dental, and vision insurance.
• PTO, company holidays, and parental leave.
• Paid training and certifications.
• Legal assistance and identity protection.
• Pet insurance.
• Employee assistance program (EAP).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed