Inside Sales Representative

UMH•Corona, CA

11d•$55,000 - $75,000•Onsite

About The Position

The Inside Sales Representative drives revenue growth by managing inbound and outbound sales activity with new and existing customers. The role qualifies leads, builds relationships by phone, email, and virtual channels, prepares quotes, and converts opportunities into orders for storage and material handling products and solutions. It works closely with Outside Sales, Sales Operations, Warehouse, and Customer Service teams to provide a responsive, consultative buying experience and meet or exceed sales targets.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales, B2B sales, or customer-facing sales experience.
Proven track record of meeting or exceeding sales targets and activity goals.
Proficiency with CRM/ERP platforms such as Salesforce and NAV, and Microsoft Office.
Strong phone presence and excellent verbal and written communication skills.
Self-motivated and competitive, with the ability to manage a high volume of calls and follow-ups.
Strong attention to detail and organizational skills, with the ability to prioritize tasks effectively.

Nice To Haves

Bachelor’s degree in Business, Marketing, or a related field.
Sales experience in material handling, industrial, or distribution.

Responsibilities

Meet or exceed monthly and quarterly sales, margin, and activity goals for assigned accounts.
Respond to inbound calls, emails, and web inquiries, converting qualified leads into orders.
Prospect by phone and email to generate new business and reactivate dormant accounts.
Assess customer needs and recommend appropriate storage and material handling solutions.
Prepare accurate, timely quotes and follow up consistently to close opportunities.
Negotiate pricing and terms within authority limits, escalating non-standard requests.
Build customer relationships and identify upsell and cross-sell opportunities.
Serve as the primary contact for assigned accounts and resolve questions promptly and professionally.
Share customer feedback and market insights with management.
Partner with Outside Sales to support field opportunities and hand off qualified leads.
Enter sales orders accurately and coordinate fulfillment with Warehouse and Operations.
Proactively update customers on lead times, inventory availability, and delivery schedules.
Assist with sales reports and dashboards using ERP and CRM data to support forecasting.
Follow processes for quoting, orders, and returns, and recommend updates to standard operating procedures.
Help resolve order exceptions, non-standard shipping charges, and credit returns.
Maintain accurate customer, opportunity, and order records in CRM and ERP systems.
Manage a healthy pipeline and provide regular activity and forecast updates to the Sales Manager.
Perform other duties as assigned.