Inside Sales Representative

Native Pest Management•Miami, FL

11d•$60,000 - $100,000

About The Position

Native Pest Management is seeking a full-time Inside Sales Representative to convert pre-qualified leads into new customers and generate repeat business from existing clients. The role requires a driven, hard-working professional who can close sales, listen carefully, communicate effectively, and build rapport with customers. The representative handles inbound and outbound sales calls, qualifies customer needs, explains company products and services, sells residential pest control and related services, and works toward conversion, booking, revenue, and development-plan goals. The role also includes creating customer accounts, collecting credit card information for automatic payments on new accounts, scheduling inspections and quality-control visits, entering lead information, and assisting current customers under the company's one-call resolution guarantee. Representatives use multiple programs at once while maintaining a friendly customer conversation. Native Pest Management is a local, family-owned pest control business serving Florida with pet-friendly and environmentally responsible services. The company describes the pest management industry as rapidly expanding and recession-resistant and emphasizes opportunities for employee career growth and advancement. Hiring may include an initial phone or Zoom interview and a follow-up interview by Zoom or in person. Employment is contingent on passing pre-employment screening, including a criminal background check, drug screen, driving-record review, and verification of work history, education, licenses, and certifications.

Requirements

High school diploma or equivalent.
Previous inside sales experience.
Exceptional written, verbal, and interpersonal communication skills.
Strong customer service skills.
Ability to type at least 50 words per minute with 90% accuracy; a typing test will be conducted.
Entry-level proficiency with Google Suite, including Gmail, Google Sheets, and Google Docs.
Ability to perform basic math.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Answer and manage inbound and outbound sales calls.
Qualify calls, build rapport, identify sales needs, and provide information about company products and services in accordance with call-flow guidelines.
Meet conversion goals, including lead-to-call and positive-action goals, as well as booking-rate and monthly-revenue targets.
Sell residential pest control and other services in accordance with standard operating procedures.
Create service accounts for new customers.
Collect credit card information for automatic payment on all new accounts sold.
Schedule inspections and quality-control visits for sales inspectors and technicians.
Navigate multiple programs while entering data in real time, placing orders, and searching existing accounts while maintaining a friendly conversation.
Regularly meet Monthly Development Plan goals.
Enter lead information accurately into databases.
Assist current customers and provide service under the one-call resolution guarantee.

Benefits

Health, dental, vision, and life insurance.
The company covers 80% of individual-only health, dental, and vision premiums and 60% of dependent premiums.
Life insurance at no cost to the employee.
Employee Assistance Program for the employee and immediate family, with 24/7 access and app support.
401(k) with up to 4% company matching.
Two weeks of paid time off in the first year.
Six paid holidays and one paid floating holiday.
Competitive pay structure that may include bonus or commission opportunities.
Paid training program and company-paid licensure.
Employee discounts.
Employee referral bonus of $2,000.