Inside Sales Representative - Extended Hours (Remote)

Insulet Corporation•US - Nevada, NV

4d•$24 - $36•Remote

About The Position

Insulet Corporation is seeking an Inside Sales Representative to support its patient-centered mission and help people with diabetes begin using the Omnipod system. The representative serves as a key patient contact throughout onboarding, guiding patients from prescription through device activation and registration. The role includes consultative selling, communicating insurance benefit guidelines and cost information, and helping patients make informed decisions about insulin pump therapy. The representative manages and prioritizes a sales pipeline, tracks patient progress and actions, uses data to guide decisions, and investigates discrepancies. The position works closely with field sales, reimbursement teams, pharmacy representatives, territory partners, and other internal and external stakeholders to support patient experience and business outcomes. The role also contributes feedback and suggestions for improving sales and service operations. This position is eligible for 100% remote work, with hybrid on-site/virtual work also available if desired. The scheduled hours are 3:00 p.m. to 12:00 a.m. Eastern, and candidates may live in any U.S. time zone. Overtime may be required to meet business objectives, and minimal business travel may be needed.

Requirements

Associate’s degree.
At least 1 year of sales experience with demonstrated success in B2B, B2C, or a related field.
Excellent oral and written communication skills.
Strong influencing, listening, and interpersonal skills.
Ability to manage a sales pipeline and move leads through a short-term sales cycle with speed, consistent communication, and forecast precision.
Ability to build and nurture relationships and collaborate effectively.
Team-oriented approach to producing sales results.
Problem-solving ability, sound judgment, and persistence in addressing obstacles to achieve successful outcomes.
Proficiency with technology, including CRM systems and Microsoft Office applications.
Ability to work overtime to meet business objectives.
Ability to sit and stand in a normal remote or hybrid office environment and use a computer keyboard; lightweight lifting may be required.

Nice To Haves

Bachelor’s degree.
Knowledge and understanding of the managed care industry.
Experience with Salesforce or another CRM system.
Knowledge of insulin pumps and continuous glucose monitors.
Sales experience in healthcare, pharmaceuticals, medical devices, diabetes, or consumer products.

Responsibilities

Provide customer service throughout patient onboarding, guiding patients from prescription through activation and registration of their Omnipod device.
Track patient progress in the pipeline and document actions taken or needed.
Analyze data insights and trends to prioritize pipeline leads and drive business impact.
Investigate and resolve data discrepancies or issues, involving appropriate stakeholders.
Use product knowledge to answer customer questions about Omnipod, explain its benefits, and provide competitive comparisons.
Tailor consultative communications to patient needs to encourage adoption and support business objectives.
Address patient challenges and concerns using data-driven solutions and identify ways to improve patient interactions.
Collaborate with reimbursement and field sales teams to progress patient leads after prescriptions are fulfilled.
Coordinate with pharmacy representatives to help ensure patients receive Omnipod and information is accurately aligned across teams.
Support Territory Managers and Clinical Services Managers in resolving provider or patient issues.
Identify process improvements and provide feedback and suggestions to enhance Inside Sales and service operations.
Drive internal initiatives as identified and assigned by leadership.