Insides Sales/Contact Center Representative

D5 Capital • Denver, CO

73d • Remote

About The Position

D5 Capital Holdings is a private equity-backed holding company that supports home services brands, including StruXure and K&H Home Solutions. The Inside Sales Rep / Appointment Setter is a phone-first role focused on generating qualified appointments from inbound leads, call-ins, aged leads, rehash opportunities, and proactive follow-up. The representative works closely with the outside sales team to provide high-quality, fully qualified demos. Performance is measured by activity and sales outcomes, and compensation includes bonuses tied to demonstrated appointments.

This is a remote position open only to applicants located in Colorado. The role is 40 hours per week, non-exempt, with schedule options including Monday–Friday, Tuesday–Saturday, or Wednesday–Sunday. Weekend availability is mandatory. Employees need a quiet, distraction-free home workspace and must initially provide their own computer.

Requirements

• At least one year of phone sales, appointment setting, lead generation, or call center experience is preferred.
• High energy and strong communication skills on the phone.
• Ability to handle objections and redirect conversations while following a script.
• Motivation to have income tied to performance.
• A sense of urgency in responding to and working leads.
• Coachability and ability to follow processes, accept feedback, and improve.
• Discipline in logging activity, managing callbacks, and ensuring leads are followed up.
• Professionalism in a remote or office setting.
• Comfort using CRM tools, softphones, calendar systems, and AI texting platforms.
• Weekend availability.
• Must be located in Colorado.
• Must provide a quiet, distraction-free home workspace and initially supply a computer.

Nice To Haves

• Experience with inbound leads, aged leads, and rehash campaigns.
• A proven track record of meeting activity and conversion targets.
• Experience in home improvement, home services, or construction.

Responsibilities

• Work inbound leads, call-ins, aged leads, and rehash campaigns every day.
• Convert web form submissions, phone inquiries, and follow-up opportunities into qualified, confirmed appointments.
• Respond immediately and consistently to new leads.
• Handle objections confidently and guide conversations back on track.
• Maintain accurate CRM records and disciplined follow-up on open opportunities.
• Meet daily activity expectations for dials, appointments set, talk time, and sit-rate goals.
• Collaborate with the sales team to support smooth handoffs and high show rates.
• Participate in ongoing coaching, call reviews, and process improvement.
• Track performance against dials per day, appointments set, sit rate, conversion to sale, and speed to lead.

Benefits

• Bonus eligibility for demoed appointments from inbound leads, lead aggregator leads, and previous customers.
• Additional SPIFF bonus opportunities.
• Paid training program.
• Healthcare reimbursement.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed