CONTACT CENTER SALES REPRESENTATIVE

TruGreen • Charlotte, NC

8d • $16 - $19 • Onsite

About The Position

The Contact Center Sales Representative helps customers select lawn care plans that fit their needs through inbound and outbound calls. The representative builds rapport, identifies customer needs, recommends solutions, and drives sales while creating a positive customer experience. The role is based at TruGreen’s Charlotte, North Carolina location and includes paid training, ongoing coaching, and development support. Flexible daytime, evening, and weekend schedules are available. Candidates must be physically located in the United States while performing the job and must be able to speak, read, and write fluently in English.

Requirements

• A sales mindset and motivation to work toward goals and help customers find solutions.
• Strong communication skills, including the ability to build rapport and guide conversations over the phone.
• Active listening skills to understand customer needs and recommend appropriate solutions.
• Openness to feedback and willingness to learn and continuously improve.
• Competitive drive and interest in achieving individual and team goals.
• Initiative, ownership, self-motivation, and dependability.
• Ability to contribute to a positive team culture and collaborate with teammates.
• Computer proficiency, including navigating multiple systems and accurately documenting interactions.
• Ability to speak, read, and write fluently in English.
• Must be physically located in the United States while performing the job.

Nice To Haves

• Previous sales experience or a strong sales mindset.

Responsibilities

• Handle inbound and outbound customer calls.
• Build rapport and identify customer needs.
• Recommend lawn care plans and services that fit customers’ needs.
• Drive sales and work toward individual and team goals.
• Accurately document customer interactions while navigating multiple systems.
• Participate in training, coaching, and ongoing development.

Benefits

• Paid training and ongoing development.
• Weekly pay.
• Uncapped commissions.
• Paid time off, sick time, and holiday pay.
• Employee discounts on TruGreen services.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match; eligibility begins at 30 days.
• Career growth opportunities.
• Sales contests, incentives, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed