CONTACT CENTER SALES REPRESENTATIVE
About The Position
The Contact Center Sales Representative helps customers select lawn care plans that fit their needs through inbound and outbound calls. The representative builds rapport, identifies customer needs, recommends solutions, and drives sales. The role is part of TruGreen’s Inside Sales team and offers paid training, ongoing coaching, feedback, and development in a supportive, collaborative, performance-driven environment. The position is based at TruGreen’s Tampa, Florida location. Applicants must be physically located in the United States while performing the job and must speak, read, and write English fluently.
Requirements
- Fluent in spoken, written, and read English.
- Comfort with building rapport, asking questions, and guiding conversations over the phone.
- Ability to listen actively, understand customer needs, identify opportunities, and recommend suitable solutions.
- Openness to feedback and commitment to learning and improving performance.
- Motivation to work toward individual and team goals in a results-oriented environment.
- Self-motivation, dependability, initiative, and ownership of work.
- Ability to collaborate and contribute to a positive team culture.
- Computer proficiency and ability to navigate multiple systems while documenting customer interactions accurately.
- Flexible availability for daytime, evening, and weekend schedules.
- Must be physically located in the United States while performing the job.
Nice To Haves
- Previous sales experience or a strong sales mindset; candidates with demonstrated sales experience may be considered for compensation within the established pay range.
Responsibilities
- Handle inbound and outbound customer calls.
- Build rapport and identify customer needs.
- Recommend lawn care plans and services that meet customer needs.
- Drive sales and work toward individual and team goals.
- Accurately document customer interactions while navigating multiple computer systems.
- Participate in training, sales coaching, and ongoing development.
- Contribute to a collaborative team environment and share best practices.
Benefits
- Paid time off, sick time, and holiday pay.
- Employee discounts on TruGreen services.
- Medical, dental, and vision insurance.
- 401(k) with company match, with eligibility beginning at 30 days.
- Paid training and ongoing development.
- Career growth opportunities.
- Weekly pay and uncapped commissions.
- Sales contests, incentives, and recognition programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
