INSIDE SALES MANAGER

InCord•Colchester, CT

24d•$52,000 - $85,000•Onsite

About The Position

InCord is seeking a detail-oriented Inside Sales Manager to serve as a liaison between the company and current and prospective customers and distributors. The role builds customer relationships through professional, accountable service; evaluates projects and opportunities to recommend safe solutions; supports proposals; and assists with marketing to existing accounts. The successful candidate will support Sales, Production, Purchasing, and Technical Services while contributing to departmental and company growth, operational excellence, and customer satisfaction. The position is onsite at InCord’s Colchester, Connecticut offices for 40 hours per week, with occasional travel to customers, distributors, and trade shows as needed. InCord is a manufacturer in the safety netting industry, has been named a Top Workplace in Connecticut each year since 2011, and is Green Business Platinum Certified.

Requirements

Four years of proven sales experience, applicable to manufacturing or related wholesale industries.
Excellent written, verbal, and active-listening communication skills.
Proactive customer service skills and the ability to communicate effectively with people of varying personalities.
Strong math skills, including basic arithmetic, unit conversion, and a general understanding of measurements.
Familiarity with CRM systems and practices.
Strong organizational and project management skills.
Strong computer skills, including proficiency with Microsoft Office Suite, Excel, or related software.
Accuracy and attention to detail.
Ability to multitask, prioritize, and manage time effectively to meet deadlines.
Ability to work independently and as part of a team.

Nice To Haves

Bachelor’s degree in business administration, communications, or a relevant equivalent.
Ability to interpret and analyze blueprints and technical drawings.

Responsibilities

Act as a collaborative point of contact for assigned customers and distributors.
Promote a positive customer experience through timely, clear, and effective communication and service.
Answer customer questions and concerns and manage expectations about sales and services, including product specifications, certifications, and solution requirements.
Maintain a thorough understanding of standard products, their applications, product uses, hardware, attachment requirements, and general installation procedures for the assigned industry.
Understand the general phases of manufacturing to ensure proposals are within operational capabilities.
Educate customers about product terminology, features, and benefits to support sales and customer satisfaction.
Provide product demonstrations, literature, updated samples, and training to customers and distributors.
Collaborate with customers, distributors, and internal teams to gather project specifications, pricing, application details, and supporting documentation for proposals.
Prepare and deliver accurate, detailed, and timely sales proposals and bid responses based on customer requirements and Sales requests, supporting Outside Sales teams.
Seek new sales opportunities independently and with Outside Sales team members and external distributors.
Exercise independent judgment, discretion, and decision-making on significant inside sales matters.
Use a consultative, solutions-driven sales approach to align customer needs with company capabilities and safety-focused product recommendations.
Assess sales inquiries against the company’s house criteria and collaborate internally to determine inquiry allocation and whether additional Outside Sales manager support is needed.
Prepare and monitor reports tracking trends, sales closings, and customer data.
Ensure customer and distributor communications follow InCord policies and communication guidelines.
Support special projects, including establishing systems, meeting organizational requirements, updating records, and assisting with trade shows as needed.
Perform other duties as assigned.