Inside Sales Manager

Bray • Houston, TX

24d • Onsite

About The Position

AMRESIST, part of Bray International, is hiring an Inside Sales Manager to oversee customer experience, product pricing, customer relations, and the growth and development of its Inside Sales and Customer Support teams. The role supports high-profile customers and internal clients, helps ensure order fulfillment and quality expectations are met, and implements processes and procedures to improve customer-support efficiency. The position is onsite at 2045 Silber Rd, Houston, TX 77055, Monday through Friday, 8:00 a.m. to 5:00 p.m.

The Inside Sales Manager supports technical inside sales representatives with training and handles customer requests involving quotes, purchase orders, order changes, adjustments, and cancellations. The role provides product and service quotes, enters quotes into Dynamics 365 and customer orders into Infor LN, assists customers and outside sales with technical issues and product selection, and coordinates with production and inventory control on deliveries. It also maintains order records, processes documentation for credits or debits, and provides occasional rotational on-call or after-hours support.

Bray International is a privately held global provider of industrial valves, actuators, and control products, serving customers in more than 40 countries and over 12 industries. The company describes its culture as focused on excellence, integrity, collaboration, continuous improvement, and professional growth. Employment is contingent on a successful background screening and compliance with applicable federal requirements, including drug testing.

Requirements

• College degree or high school diploma.
• At least 2 years of relevant inside sales experience.
• Exceptional multitasking and organizational skills.
• Basic computer skills, including MS Office.
• Excellent written and verbal communication skills.
• Applicants who currently hold or will require visa sponsorship are ineligible.

Nice To Haves

• 5 or more years of relevant inside sales experience.

Responsibilities

• Support Technical Inside Sales Representatives with ongoing training.
• Receive telephone requests from customers, original equipment manufacturers, and distributors for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Quote products and services to customers and outside sales, and enter quotes into Dynamics 365.
• Enter customer orders into the Infor LN ERP system.
• Assist customers and outside sales with requirements and proper product selection.
• Use computer systems to retrieve customer information, product stock status, purchase order status, and delivery information, and to make changes to customer purchase orders.
• Ensure correct codes are used when retrieving and entering information.
• Coordinate with production and Inventory Control regarding deliveries of scheduled shipments for non-stock items needed for customer orders.
• Communicate professionally and respectfully with customers.
• Address customer technical issues, delivery questions, expediting requests, returns, and complaints.
• Maintain files of active orders and record activity such as change notices, scheduling changes, partial shipments, and credit changes.
• Prepare paperwork, including original purchase orders, invoice copies, and return goods memos, for the accounting department to issue credits or debits.
• Provide occasional on-call or after-hours support on a rotational basis.
• Perform other related duties as assigned.

Benefits

• Competitive pay plans.
• Medical, dental, vision, and life insurance, effective the first of the month after 30 days of work.
• Paid holidays and vacation.
• 401(k) plan with matching contributions.
• Professional development and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED