Inside Sales Manager

H-E Parts International•Hibbing, MN

11d

About The Position

The Inside Sales Manager (Customer Service Manager) is responsible for component sales for the H-E Parts Dom-Ex group. The role assesses pricing, costs, technical offerings, supply chain, and delivery considerations using internal and external resources to match company products to customer requirements and generate profitable revenue. The manager works with management, Pricing and Inventory Specialists, the inside sales team, and customer service to support competitive quoting and follow up on quotations and orders. The role has direct sales responsibilities for larger component opportunities, establishes pricing for parts and components sold or sourced, supports customer and internal-group needs, and coordinates with inventory, service, procurement, and operations. It also promotes Dom-Ex products to mining regions and customers, supports inventory promotions and acquisitions, and collaborates with the General Manager on equipment and component acquisitions. The position makes daily decisions affecting all departments and collaborates with department managers and current or potential customers. It is primarily performed in a standard office setting, with regular exposure to moving materials, airborne particles, sharp or abrasive edges, occasional humid conditions, and usually loud noise. Travel is required as needed. Employees must follow company safety policies and complete initial safety training.

Requirements

Four-year degree or commensurate experience preferred.
Two to five years of sales experience within the industry preferred.
Technical understanding of the product and components.
Excellent written, verbal, and interpersonal communication skills.
Ability to maintain accurate and detailed records.
Intermediate or advanced computer skills in Microsoft Office Suite (Word, Excel, Access, Outlook, and PowerPoint) and Internet use.
Experience in marketing through the use of various strategies.
Ability to communicate courteously and professionally with customers, coworkers, and business contacts, including effective conflict resolution.
Ability to work independently and as a team member.
Exceptional organizational skills and problem-solving ability.
Ability to work completely and accurately under time constraints and deadlines.
Ability to work in a fast-paced environment and prioritize multiple assignments.
Ability to talk and hear; sit for prolonged periods of up to eight or more hours per day; use hands and fingers to handle, feel, and operate a keyboard; move throughout the office; and reach with arms and hands.
Close vision required.
Must follow company safety policies and procedures and complete initial safety training.

Nice To Haves

Four-year degree or commensurate experience.
Two to five years of industry sales experience.
Computer skills.
Ability to communicate effectively and professionally, including conflict resolution.
Ability to work independently and collaboratively.
Exceptional organizational and problem-solving skills.
Ability to work accurately under deadlines and prioritize multiple assignments in a fast-paced environment.

Responsibilities

Support the CSR team in achieving inside sales and service objectives through customer communications, new-business solicitation, inquiry responses and follow-up, and coordination with internal and external departments.
Work with inside and external sales teams to gather competitive information and coordinate its use to maintain competitive pricing, margins, and delivery.
Assist with pricing for contract, intercompany, end-user, and specialty business.
Interact daily with Procurement and Operations.
Take initiative, demonstrate dependability, and assume additional responsibilities to progress in the company.
Travel as required.
Conduct activities safely, use required PPE, follow company policy, and alert others to potential safety concerns.
Communicate with global customers to upsell H-E Parts International products and explain their value and functionality.
Manage direct sales responsibilities for larger component sales opportunities.
Establish pricing for all parts and components sold or sourced.
Coordinate with inventory and service groups to establish workflow and priorities through service and warehouse areas.
Work with other H-E global divisions to supply core components for internal needs and local customer requests.
Travel to mining regions to promote Dom-Ex products through H-E groups and directly to mining operations.
Promote inventory purchases to H-E groups and customers.
Work with the General Manager on equipment and component acquisitions to meet inventory needs.
Perform other duties and special projects as assigned.
Complete initial safety training and comply with safety policies, procedures, and work practices; raise safety concerns and ensure appropriate training before operating company equipment.