Inside Sales Manager

NexGen Technologies, LLC•Boca Raton, FL

20d•Remote

About The Position

NexGen Virtual Workplace is seeking a hands-on, results-oriented Inside Sales Manager to build, lead, and scale inside sales operations focused on small and midsize businesses and the partner program. This is a player-coach role: the manager will create the outbound sales engine, conduct discovery and product demonstrations, close business directly, and recruit and coach an inside sales team. The role uses the NexGen value narrative to help remote SMBs reduce turnover through Community, Collaboration, Culture, and Communication. The manager owns new ARR/MRR growth across SMB accounts, outbound channels, inbound leads, and the partner program. They will develop repeatable sales processes and playbooks, establish quotas and activity standards, maintain forecasting and CRM discipline, and work with Customer Success to support onboarding, adoption, and retention. They will also define and refine SMB ideal customer profiles, qualification standards, and sales messaging, and present growth plans to leadership. Success is measured by customer acquisition, ARR/MRR booked, qualified pipeline, conversion rates, sales velocity, team quota attainment, new-hire ramp time, forecast accuracy, early churn, and CRM hygiene. NexGen Virtual Workplace is an equal opportunity employer committed to an inclusive and welcoming work environment.

Requirements

5+ years of B2B SaaS inside sales or business development experience with a proven track record of meeting quota.
2–3+ years of experience mentoring, coaching, or leading sales team members.
Mastery of the full sales cycle, from cold prospecting through contract execution.
Proficiency in Microsoft Office and CRM software such as Zoho CRM.
Strong verbal and written communication skills, including virtual presentations and product demonstrations via collaboration tools.
Exceptional discovery, consultative selling, negotiation, and active-listening skills.
Ability to build and document repeatable sales processes, scripts, and coaching cadences.
Data-driven approach to forecasting, pipeline management, and team performance metrics.
High self-motivation and organizational skill in a 100% remote environment.
Ability to work under pressure, think clearly in challenging situations, and operate effectively with minimal supervision.

Nice To Haves

Background selling SaaS to SMB decision-makers and contact center operators.
Experience with CCaaS, UCaaS, collaboration, or workforce technology.
Track record of building outbound sales processes and teams from scratch.
Hands-on expertise with Zoho CRM or equivalent sales platforms.
Highly analytical problem-solving skills and innovative thinking about messaging, targeting, and conversion.

Responsibilities

Own new ARR/MRR growth across SMB accounts, outbound channels, inbound leads, and the partner program.
Run the full sales cycle, including discovery calls, product demonstrations, contract negotiation, and closing.
Build repeatable prospecting sequences across cold calls, email, LinkedIn, and referral networks.
Engage SMB CEOs, COOs, and other leaders to address remote-work engagement challenges.
Create sales scripts, email cadences, qualification frameworks, and objection guides.
Prove sales capability, then hire, onboard, and mentor BDRs and SDRs; conduct weekly call reviews and pipeline audits.
Establish transparent quotas, daily activity standards, and continuous-learning cadences.
Maintain accurate pipeline forecasts and deal progression in Zoho CRM.
Partner with Customer Success to support strong onboarding, early adoption, and low early churn.
Define SMB Ideal Customer Profiles and qualification standards, and refine messaging using conversion data.
Present forward-looking growth plans to leadership.