Inside Sales Manager - East

Rite-Hite•Orlando, FL

25d•Onsite

About The Position

The Inside Sales Manager leads execution of inside sales, lead generation, quoting support, customer support, and new construction support activities within an assigned region. The role translates enterprise inside sales strategy into regional plans and service expectations, with accountability for lead management, customer responsiveness, sales support quality, workload management, process compliance, employee development, and continuous improvement. Reporting to the Director Inside Sales, the manager leads Inside Sales Representatives and New Construction Support personnel. The role partners with regional and district sales leaders and functions including Customer Excellence, New Construction, Service, Information Technology, Human Resources, and Finance. It monitors performance and operational measures and implements improvements that increase sales productivity and enhance the customer experience. The position is based in Windsor, Connecticut; Atlanta, Georgia; or Charlotte, North Carolina, in an office environment. Travel throughout the assigned region is approximately 20%. The role involves frequent computer-based work and may require standing, walking, occasional lifting of up to 25 pounds, and occasional travel. Flexible hours may be required as business needs dictate.

Requirements

Bachelor's degree in Business, Sales, Marketing, Communications, Management, or a related field, or an equivalent combination of education and experience.
At least 5 years of experience in inside sales, sales operations, business development, customer support, sales administration, or related commercial functions.
At least 2 years of leadership, supervisory, team lead, or project leadership experience.
Experience managing multiple priorities, support functions, and stakeholder relationships in a fast-paced environment.
Knowledge of inside sales operations and administration, lead generation and qualification, quoting and sales support, CRM systems and data management, team leadership and development, customer service, workload planning, process improvement, performance management, cross-functional collaboration, and business analytics.
Effective verbal and written communication skills; strong organizational and problem-solving capabilities.
Valid driver's license and ability to travel extensively throughout the assigned region, approximately 20%.
Ability to meet customer site access, safety, and security requirements; work flexible hours as business needs require; maintain confidentiality and sound judgment; pass pre-employment checks; and be eligible to work in the United States.

Nice To Haves

Experience leading inside sales or commercial support teams.
Experience supporting field sales organizations.
Experience in industrial manufacturing, construction products, building products, industrial distribution, or engineered solutions.
Experience using CRM systems, sales enablement platforms, analytics tools, and reporting dashboards.
Advanced understanding of inside sales operating models and sales support organizations.
Experience using CRM analytics, workflow automation, and reporting tools to improve team performance.
Knowledge of lead-generation methodologies and pipeline management practices.
Understanding of customer experience and customer support best practices.
Experience implementing process improvement initiatives and operational excellence programs.
Ability to analyze sales performance trends and make data-driven recommendations.
Knowledge of organizational change management and adoption strategies.
Strong facilitation and coaching skills for developing early-career sales talent.

Responsibilities

Promote a culture of safety, follow Company and OSHA safety policies and procedures, use required PPE, and promptly report hazards, near misses, and incidents.
Lead the regional Inside Sales and New Construction Support organization, translating enterprise priorities into regional execution plans, customer support objectives, and service level expectations.
Lead, coach, and develop regional Inside Sales Representatives and New Construction Support team members.
Manage regional lead generation and qualification activities to support pipeline growth and sales productivity.
Oversee quoting, customer support, opportunity management, and sales administration processes to provide timely, accurate support to field sales teams and customers.
Monitor workload distribution, team capacity, and service delivery to maintain responsiveness, optimize resource use, and achieve service levels.
Drive adherence to CRM standards, data quality requirements, process documentation, and operational controls.
Partner with Regional Sales Leaders and District Sales Leads to align support resources with regional priorities, customer opportunities, and growth initiatives.
Collaborate with Customer Excellence, Service, Information Technology, Human Resources, and Finance to resolve operational issues and improve workflows.
Coordinate regional construction support activities and ensure timely execution of assigned administrative and sales support processes.
Monitor regional metrics, including lead conversion, quote turnaround, responsiveness, workload balance, CRM compliance, and support effectiveness; implement corrective actions as needed.
Identify and implement improvements to productivity, customer experience, process consistency, and operational effectiveness.
Perform other duties and responsibilities as assigned.