Inside Sales Manager

Kept Companies•Tampa, FL

17d

About The Position

A national provider of commercial, industrial, and residential facility and fleet maintenance services is seeking an Inside Sales Manager to build, train, and lead a high-performing inside sales organization. The role oversees outbound B2B commercial sales representatives and inbound B2C sales representatives supporting recurring and project-based services such as facility maintenance, pressure washing, fleet cleaning, building services, and specialty cleaning solutions. The manager is responsible for driving revenue growth, improving close rates, and fostering a performance-driven sales culture in a fast-paced, metrics-driven environment. The position leads team development and sales execution, establishes and improves sales processes, and monitors performance through KPIs and CRM reporting. It also partners with marketing and operations to support effective lead handoffs and customer experience, and develops programs and coaching practices to help representatives meet their goals.

Requirements

3–5+ years of experience leading an inside sales or call-center sales team.
Proven experience managing both outbound B2B and inbound B2C sales motions.
Demonstrated success hiring, training, and scaling inside sales representatives.
Strong background in building incentive programs and driving performance through motivation.
Experience selling services or solutions with recurring revenue and/or project-based pricing.
Comfort managing activity-based sales teams with defined KPIs.
Proficiency with CRM systems and sales performance reporting.

Nice To Haves

Experience selling facility services, commercial services, industrial services, or home services.
Background in multi-service or solution-based sales environments.
Familiarity with long sales cycles and consultative selling for commercial accounts.
Experience working with nationally distributed or multi-location customers.

Responsibilities

Recruit, hire, onboard, and train inbound B2C and outbound B2B inside sales representatives.
Lead daily sales activities, including call coaching, pipeline reviews, and performance management.
Set performance expectations and hold individuals and the team accountable for sales goals.
Mentor and develop representatives into consistent, high-performing contributors.
Manage outbound prospecting targeting commercial customers, including retail, industrial, fleet, and facility operators.
Oversee inbound lead conversion for residential and small commercial customers.
Partner with marketing and operations to support effective lead handoffs and customer experience.
Identify opportunities to improve conversion rates, average deal size, and recurring revenue.
Design and implement incentive and motivational programs that drive consistent goal attainment.
Foster a competitive, positive, and results-oriented sales culture.
Track and report KPIs, including activity levels, close rates, forecast accuracy, and revenue performance.
Document and refine sales processes, scripts, and onboarding programs.
Use CRM tools to manage pipeline visibility and forecasting.
Ensure data accuracy, compliance, and consistent execution of sales best practices.