Inside Sales Manager- Donor Gametes

CooperCompanies•Trumbull, CT

21d•$82,000 - $118,000•Remote

About The Position

CooperSurgical is seeking an Inside Sales Manager for its Donor Gametes Services, including California Cryobank and Donor Egg Bank USA. The role leads a high-performing Inside Sales team that supports intended parents seeking donor sperm or donor eggs, with a focus on exceptional customer experience, revenue growth, customer satisfaction, and employee engagement. The manager is expected to understand the market landscape and customer journey, enable sales effectiveness through tools and development, and help the team defend the value proposition, upsell, and support patients throughout their experience. The position reports to the Sr. Director, Global Sales and Service, Donor Gamete Services. It is remote and requires 10% travel. The role oversees team performance, sales processes, workforce capacity, forecasting, customer and market insights, lead conversion, and collaboration with internal partner functions. The position also handles complex customer situations and supports compliance with company policies and procedures.

Requirements

At least 5 years of experience in Inside Sales, Marketing, or Customer Service.
Proven experience leading a high-performing team, achieving revenue goals, and driving high customer satisfaction.
Excellent selling and closing skills, with a passion for integrating modern technology and tools into sales operations.
Ability to lead through influence, navigate ambiguity, and adapt to a fast-paced, changing environment.
Strong communication, active listening, collaboration, organization, and planning skills, with the ability to build strong customer and stakeholder relationships.
Ability to motivate teams to achieve results through metrics and KPIs.
Solution-driven, self-motivated, disciplined, attentive to detail, and able to act with urgency.
Strong critical-thinking, analytical, and business acumen, with a strong sense of ownership.
Ability to foster collaboration, continuous improvement, and recognition of team wins.
Advanced knowledge of Microsoft Office.
Ability to own and manage the team's lead pipeline.
Bachelor's degree in Business Administration, Management, Marketing, or a related field, or two to seven years of related experience.

Nice To Haves

Bilingual ability.

Responsibilities

Prioritize exceptional customer experiences while achieving business strategy, revenue targets, employee engagement, and satisfaction.
Lead a proactive sales team that defends the value proposition, promotes the brand, and creates a loyal customer base.
Build a culture of ownership and healthy competition, celebrate wins, listen to representatives, and develop talent within a pay-for-performance structure.
Develop a high-performing Inside Sales team through improved sales efficiency, lead conversion, deal closing, and customer lifecycle partnerships.
Manage workforce capacity efficiently and flex schedules based on demand.
Manage a diverse product portfolio, align customer requirements with products and solutions, and implement dynamic pricing models where appropriate.
Forecast accurately and achieve monthly targets using an understanding of team dynamics and predictability.
Use data, metrics, CRM, web platforms, and telephony systems to assess demand channels, customer trends, and workforce efficiency.
Monitor revenue, volume, and customer behavior drivers and adapt to changing market conditions.
Collaborate with Financial Services, Physician Relations, Marketing, Finance, and Sales Operations to evolve go-to-market approaches, strengthen partnerships, and improve lead conversion and matching.
Monitor market trends, competition, and customer insights to identify business opportunities.
Address emotional or complex customer situations promptly and professionally while meeting internal and external customer satisfaction commitments.
Conduct root-cause and post-mortem analyses and implement processes to prevent recurring issues and protect time for selling activities.
Carry out responsibilities with integrity and comply with company policies, procedures, guiding principles, and code of conduct.