Inside Sales Manager In Home Senior Care
About The Position
The Inside Sales Manager owns the full intake pipeline, from first contact through signed client, connecting families seeking in-home senior care with services that help older adults and veterans live independently at home. The role requires proactive, timely follow-up and responsibility for converting inquiries into clients. The position’s weekly targets are 100% lead follow-up, a 70% inquiry-to-client conversion rate, and a 90% in-person assessment-to-conversion rate. The manager pursues leads from digital and local referral sources, develops prospective-client relationships, and works with internal teams to support seamless onboarding. After-hours inquiries are handled on a rotational basis. Right at Home says it has spent over 30 years helping veterans and older adults live independently at home. The organization runs on EOS and describes its purpose as improving quality of life by helping people navigate aging. Its stated core values include putting the team first, leading where you are, getting it done, maintaining discipline, and growing every day.
Requirements
- At least 2 years of experience, as stated in the posting.
- Bachelor's degree, as stated in the posting.
Responsibilities
- Own the intake pipeline from first contact through signed client.
- Follow up on every lead immediately, with a stated weekly target of 100% lead follow-up.
- Consultatively close over the phone by identifying needs, connecting prospects to solutions, and earning their commitment.
- Pursue leads from digital and local referral sources until they convert.
- Nurture prospective-client relationships by phone, email, and text with empathy and professionalism.
- Coordinate with outside sales, marketing, and client experience teams to support seamless onboarding.
- Help current clients refer friends, neighbors, and family who may benefit from the services.
- Respond to after-hours inquiries on a rotational basis.
- Meet the stated weekly targets of a 70% inquiry-to-client conversion rate and a 90% in-person assessment-to-conversion rate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company contribution
- Profit sharing
- Performance bonus
- PTO (20 days)
- Paid holidays
- Ongoing management skills and leadership development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
