Inside Sales Manager

Galderma • Miami, FL

10d • Hybrid

About The Position

The Inside Sales Manager leads and develops a team of Inside Sales Account Managers (ISAMs) to drive revenue growth through outbound phone and digital sales channels. The role oversees team performance, pipeline management, KPI oversight, forecasting accuracy, and cross-functional collaboration to optimize customer acquisition and retention. Reporting to the Sr. Director of Strategic Sales and Customer Experience, this leader executes sales strategy while building a high-performance, results-driven culture.

The manager leads, mentors, and directly oversees the day-to-day sales and strategic activities of nine ISAM team members. The role tracks and analyzes sales metrics, coaches team members, oversees lead qualification and opportunity management, and works with marketing, sales leadership, and commercial operations to improve sales processes and customer experience. It also supports accurate forecasting, effective CRM use, budget adherence, and efficient allocation of sales resources.

Requirements

• Bachelor’s degree or equivalent years of directly related experience.
• 6–10 years of Inside Sales or related experience.
• At least 2 years of experience leading or managing a team.
• Proven track record managing teams of five or more.
• Demonstrated experience coaching, training, leading, and developing teams.
• Skills in goal-setting, planning, communication, relationship building, and problem-solving.
• Ability to manage multiple responsibilities and gain others’ buy-in for goals and strategies in a fast-paced, demanding environment.
• Self-reliance, strong organizational skills, and ability to make sound business decisions.
• Proficiency in Word, PowerPoint, Excel, and CRM platforms.

Responsibilities

• Lead, manage, and mentor nine Inside Sales Account Managers, improving individual performance, strengthening capabilities, and ensuring consistent achievement of team sales targets.
• Oversee the day-to-day sales and strategic activities of designated ISAMs, driving execution against revenue goals and alignment with organizational priorities.
• Track KPIs, analyze sales metrics, and provide ongoing coaching and feedback to improve pipeline quality, conversion rates, and team performance.
• Oversee lead qualification, follow-up, and opportunity management to maintain a healthy sales funnel and produce accurate sales forecasts.
• Collaborate with marketing, sales leadership, and commercial operations to streamline processes, enhance customer experience, and contribute to measurable sales growth.
• Optimize sales processes and CRM utilization to improve data accuracy, workflow efficiency, and visibility into performance trends.
• Analyze and control expenditures to adhere to budgetary requirements while maximizing return on sales activities and resource allocation.

Benefits

• Competitive commission plan.
• Health insurance.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k) plan with employer match.
• Paid time off.
• Hybrid work schedules.
• Annual incentive opportunities.
• Opportunities for growth, development, and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager