Inside Sales Manager

Bray International, Inc. • Houston, TX

50d • Onsite

About The Position

The Inside Sales Manager supports customer experience and order fulfillment for AMRESIST, a manufacturer of valves and flow control products. The role oversees product pricing, customer relations, and the development of the Inside Sales and Customer Support teams, while helping implement processes and procedures to improve customer support efficiency. The manager serves as a partner to high-profile customers and internal clients, working to meet and exceed expectations for order fulfillment and product quality.

The position is onsite in Houston, Texas, Monday through Friday, 8:00 a.m. to 5:00 p.m. It may involve occasional rotational on-call or after-hours support. The employer states that visa sponsorship is unavailable and that employment is contingent on a successful background screening and compliance with federal requirements, including drug testing.

Requirements

• College degree or high school diploma.
• At least 2 years of relevant inside sales experience.
• Exceptional multitasking and organizational skills.
• Basic computer skills, including MS Office.
• Excellent written and verbal communication skills.

Nice To Haves

• Five or more years of relevant inside sales experience.
• In-depth inside sales experience with an industrial product manufacturer.

Responsibilities

• Support Technical Inside Sales Representatives with ongoing training.
• Receive telephone requests from customers, original equipment manufacturers, and distributors for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Quote products and services to customers and outside sales representatives, and enter quotations into Dynamics 365.
• Enter customer orders into the Infor LN ERP system.
• Assist customers and outside sales representatives with requirements and proper product selection.
• Use computer systems to retrieve customer information, product stock status, purchase order status, and delivery information, and to make changes to customer purchase orders; ensure correct codes are used when retrieving and entering information.
• Work with production and Inventory Control on deliveries of scheduled shipments for non-stock items needed for customer orders.
• Communicate professionally and respectfully with customers.
• Resolve customer issues involving technical matters, delivery, expediting, returns, and complaints.
• Maintain files of active orders and record activities such as change notices, scheduling changes, partial shipments, and credit changes.
• Prepare paperwork, including original purchase orders, invoice copies, and return goods memos, for the accounting department to issue credits or debits.
• Provide occasional rotational on-call or after-hours support.
• Perform other related duties as assigned.

Benefits

• Competitive pay plans.
• Medical, dental, vision, and life insurance, effective the first of the month after 30 days of employment.
• Paid holidays and vacation.
• 401(k) plan with matching contributions.
• Professional development and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED