Inside Sales Manager

Essity • Charlotte, NC

3d

About The Position

Essity is seeking a Virtual / Inside Sales Manager to lead a high-performing sales team and drive sustainable business growth through digital and virtual customer engagement. The manager will develop a team responsible for revenue growth, customer retention, and profitability across an assigned geography, translating commercial strategies into actionable sales plans aligned with business objectives. The role emphasizes customer partnerships, digital sales channels, data-driven decisions, accountability, collaboration, and continuous improvement.

Requirements

• Bachelor's degree in Business, Sales, Marketing, or a related field, or an equivalent combination of education and experience.
• At least 5 years of sales experience, including at least 2 years in account management and customer-facing roles.
• Proven success leading Virtual or Inside Sales teams and developing talent through coaching and performance management.
• Ability to translate strategy into action and deliver measurable business results.
• Strong leadership, communication, negotiation, and relationship-building skills.
• Experience using digital sales tools, virtual customer engagement platforms, and online product demonstrations.
• Analytical capability and experience with forecasting, reporting, and tracking sales performance metrics.
• Ability to manage multiple priorities in a fast-paced, results-oriented environment.
• Collaborative mindset and passion for developing people and driving continuous improvement.
• Comfort using data and insights to influence decisions and support business growth.

Responsibilities

• Lead, coach, and develop a Virtual/Inside Sales team to meet business objectives and sales targets.
• Implement sales strategies that support growth, customer retention, and profitability.
• Translate commercial priorities into team objectives, activity plans, and measurable KPIs.
• Partner with Sales and Commercial leadership to deliver agreed sales plans and performance expectations.
• Build customer relationships through proactive communication and a customer-centric approach.
• Support the team with co-selling, customer prioritization, and strategic account planning.
• Negotiate customer agreements and develop business plans for mutual success.
• Lead sales forecasting, business reviews, pipeline management, and performance reporting.
• Monitor and manage pricing strategies to support profitable growth and business objectives.
• Represent and champion the company's products, services, and brand in the marketplace.
• Deliver virtual product demonstrations, customer education sessions, and digital engagement initiatives.
• Oversee daily operations for digital sales channels, webshops, and self-service platforms.
• Manage budget planning, KPI evaluation, and continuous improvement initiatives.

Benefits

• Competitive annual salary and annual incentive bonus.
• United Healthcare PPO, EyeMed Vision Insurance, and Delta Dental Insurance.
• Wellness program through Rally.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match and annual employer base contribution.
• Company-paid Basic Life and AD&D insurance, plus short-term and long-term disability insurance.
• PTO and paid holidays.
• Scholarship program for children of Essity employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager