Inside Sales Manager - East
About The Position
The Inside Sales Manager leads regional inside sales, lead generation, quoting support, customer support, and new construction support activities. The role translates enterprise strategy into regional execution plans to promote effective lead management, responsive customer service, strong sales support, and consistent operational performance. Reporting to the Director Inside Sales, the manager leads Inside Sales Representatives and New Construction Support personnel and collaborates with regional sales leaders and cross-functional teams. The position is accountable for regional support effectiveness, workload management, process compliance, employee development, and continuous improvement that improves sales productivity and the customer experience. The role is based in an office in Windsor, Connecticut; Atlanta, Georgia; or Charlotte, North Carolina. It includes travel of approximately 20% throughout the assigned region, with flexibility in working hours as business needs require. The work involves frequent computer-based tasks, sitting, talking, hearing, using hands, standing, and walking; occasional bending, stooping, reaching above the shoulders, and lifting up to 25 pounds may also be required.
Requirements
- Bachelor's degree in Business, Sales, Marketing, Communications, Management, or a related field, or an equivalent combination of education and experience.
- At least 5 years of experience in inside sales, sales operations, business development, customer support, sales administration, or related commercial functions.
- At least 2 years of leadership, supervisory, team lead, or project leadership experience.
- Demonstrated ability to manage multiple priorities, support functions, and stakeholder relationships in a fast-paced environment.
- Knowledge of inside sales operations and administration, lead generation and qualification, quoting, sales support, CRM systems, and data management.
- Skills in team leadership, employee development, customer service, workload planning, resource coordination, process improvement, performance management, coaching, cross-functional collaboration, business analytics, and performance measurement.
- Effective verbal and written communication, strong organizational skills, and problem-solving capabilities.
- Valid driver's license and ability to travel extensively throughout the assigned region, approximately 20%.
- Ability to meet customer site access, safety, and security requirements; work flexible hours as business needs require; maintain confidentiality; and pass pre-employment checks.
- Eligibility to work in the United States.
Nice To Haves
- Experience leading inside sales or commercial support teams.
- Experience supporting field sales organizations.
- Experience in industrial manufacturing, construction products, building products, industrial distribution, or engineered solutions.
- Experience with CRM systems, sales enablement platforms, analytics tools, and reporting dashboards.
- Advanced understanding of inside sales operating models and sales support organizations.
- Experience using CRM analytics, workflow automation, and reporting tools to improve team performance.
- Knowledge of lead-generation methodologies and pipeline management practices.
- Understanding of customer experience and customer support best practices.
- Experience implementing process improvement initiatives and operational excellence programs.
- Ability to analyze sales performance trends and make data-driven recommendations.
- Knowledge of organizational change management and adoption strategies.
- Strong facilitation and coaching skills for developing early-career sales talent.
Responsibilities
- Lead the regional Inside Sales and New Construction Support organization, translating enterprise priorities into regional plans, customer support objectives, and service level expectations.
- Lead, coach, and develop Inside Sales Representatives and New Construction Support team members.
- Manage regional lead generation and qualification activities to support pipeline growth and sales productivity.
- Oversee quoting, customer support, opportunity management, and sales administration processes to ensure timely and accurate support.
- Monitor workload distribution, team capacity, and service delivery to maintain responsiveness and optimize resources.
- Promote adherence to CRM standards, data quality requirements, process documentation, and operational controls.
- Partner with Regional Sales Leaders and District Sales Leads to align support resources with regional priorities and growth initiatives.
- Collaborate with Customer Excellence, Service, Information Technology, Human Resources, and Finance to resolve operational issues and improve workflows.
- Coordinate regional construction support activities and ensure timely execution of assigned administrative and sales support processes.
- Monitor performance metrics, including lead conversion, quote turnaround time, responsiveness, workload balance, CRM compliance, and support effectiveness, and implement corrective actions as needed.
- Identify and implement improvements to productivity, customer experience, process consistency, and operational effectiveness.
- Support and promote workplace safety, follow company and OSHA safety policies, use required PPE, and promptly report hazards, near misses, and incidents.
- Model company values and contribute to a culture of accountability, collaboration, and respect.
- Perform other duties and responsibilities as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Life and disability insurance.
- Well-being program with an opportunity to receive an extra day off.
- 401(k) retirement savings program with company match.
- Profit sharing.
- Paid holidays, vacation time, and personal/sick days.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
