Mgr, Inside Sales

Natera

9h • $84,500 - $105,600 • Remote

About The Position

The Inside Sales Manager is a senior-level commercial position responsible for strategically leading the Inside Sales Team. The manager develops inside sales strategies and tactics to support the outside sales team and grow the customer base. The team handles inbound lead calls, makes outbound sales and customer-retention calls, and gathers sales-opportunity information for the field sales team. Working with field sales management, the manager leads Inside Sales Representatives and develops and implements plans to expand the customer base, maximize revenue, increase market share, and exceed customer expectations.

Requirements

• Bachelor’s degree from an accredited institution.
• At least 2 years of inside sales management experience.
• At least 2 years of sales experience.
• Computer proficiency with Microsoft Word, Excel, and PowerPoint.
• Proficiency with Sales Automation tools.
• Sales coaching and strong relationship-building skills.
• Excellent oral communication and interpersonal skills.
• Ability to develop and grow customer relationships to secure future and recurring business.
• Ability to drive sales growth and achieve team goals.
• Enthusiasm for working with a professional selling team.

Responsibilities

• Oversee the Inside Sales Team’s daily activities, handle escalations, and coach team members toward weekly, monthly, and quarterly goals through regular coaching and one-on-ones.
• Collaborate with Marketing and Sales to develop and execute quarterly call campaigns.
• Coordinate budgets, organize and implement sales strategies, and achieve overall sales objectives.
• Develop product scripts and advanced qualifying questions for call campaigns in conjunction with Marketing and Sales management.
• Maintain and develop Inside Sales processes, lead generation, and quarterly project planning to support solution selling.
• Create and publish weekly and monthly performance dashboards for each Inside Sales Representative using CRM activity details and call metrics.
• Prepare and present quarterly analyses to Senior Management on bookings, lead generation, meetings, and quote opportunities.
• Create monthly project summaries for stakeholders, including project details, start and end dates, number of sites to call, and metrics for evaluating results.
• Influence internal and external stakeholders, including Sales Administration Management, C-level leaders, and Marketing, to remove obstacles and support the Inside Sales Team’s goals.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) benefits.
• Commuter benefits.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager