Inside Sales Manager

Galderma • Miami, FL

10d • Hybrid

About The Position

The Inside Sales Manager leads and develops a team of Inside Sales Account Managers to drive revenue growth through outbound phone and digital sales channels. The role is responsible for team performance, pipeline management, KPI oversight, forecasting accuracy, and cross-functional collaboration to optimize customer acquisition and retention. Reporting to the Sr. Director of Strategic Sales and Customer Experience, the manager ensures execution of sales strategy while building a high-performance, results-driven culture.

The position is based in Miami, Florida. The manager leads a team of nine ISAMs and oversees day-to-day sales and strategic activities. The role also supports sales growth by improving pipeline quality, conversion rates, customer experience, sales processes, CRM utilization, and budget management.

Requirements

• Bachelor’s degree or equivalent years of directly related experience.
• 6–10 years of Inside Sales or related experience.
• At least 2 years of experience leading or managing a team.
• Proven track record managing teams of five or more.
• Demonstrated experience coaching, training, leading, and developing teams.
• Skilled in goal-setting, planning, communication, relationship building, and problem-solving.
• Ability to manage multiple responsibilities and gain buy-in for goals and strategies in a fast-paced, demanding environment.
• Self-reliant and highly organized, with the ability to make sound business decisions.
• Proficiency in Word, PowerPoint, Excel, and CRM platforms.
• Eligible to work in the United States; the role does not offer work authorization sponsorship.

Responsibilities

• Lead, manage, and mentor nine Inside Sales Account Manager team members, developing their capabilities and supporting achievement of team sales targets.
• Oversee designated ISAMs’ day-to-day sales and strategic activities, ensuring execution against revenue goals and alignment with organizational priorities.
• Track and analyze KPIs and sales metrics; provide coaching and feedback to improve pipeline quality, conversion rates, and individual performance.
• Oversee lead qualification, follow-up, and opportunity management to maintain a healthy sales funnel and produce accurate sales forecasts.
• Collaborate with marketing, sales leadership, and commercial operations to streamline processes, improve customer experience, and contribute to sales growth.
• Optimize sales processes and CRM utilization to improve data accuracy, workflow efficiency, and visibility into performance trends.
• Analyze and control expenditures to meet budget requirements while maximizing return on sales activities and resource allocation.

Benefits

• Competitive commission plan.
• Medical, dental, and vision coverage, subject to eligibility and applicable plan terms.
• 401(k) plan with employer match.
• Paid time off, including a generous paid time off policy.
• Hybrid work schedules.
• Annual incentive opportunities.
• Opportunities for growth, development, and collaboration in an inclusive and innovative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager