Inside Sales Manager- Donor Gametes

CooperCompanies•Rockville, MD

20d•Remote

About The Position

CooperSurgical is seeking an Inside Sales Manager for its Donor Gametes Services, including California Cryobank and Donor Egg Bank USA. The services provide donor sperm and donor eggs to intended parents, including members of the LGBTQ+ community, independent parents, and people with fertility challenges. The manager leads a high-performing Inside Sales team and is accountable for delivering an excellent customer experience while supporting business strategy, revenue targets, employee engagement, and customer satisfaction. The role reports to the Sr. Director, Global Sales and Service, Donor Gamete Services. The successful candidate understands the market landscape and customer journey and enables sales effectiveness through tools, autonomy, and continuous development. The manager leads the team in communicating the value proposition, upselling, converting leads, closing deals, and supporting customers throughout their journeys. The position also involves managing team capacity and schedules, product portfolios and pricing, forecasts, performance metrics and sales technology, and collaboration across business functions. The role is remote and involves 10% travel.

Requirements

At least 5 years of experience in Inside Sales, Marketing, or Customer Service.
Proven record of leading a high-performing team, achieving revenue goals, and driving high customer satisfaction.
Excellent selling and closing skills and interest in integrating modern technology and tools into sales operations.
Ability to lead through influence, navigate ambiguity, and adapt to a fast-paced, changing environment.
Excellent communication, active listening, collaboration, organizational, and planning skills, with the ability to build strong relationships with customers and key stakeholders.
Ability to motivate teams to achieve exceptional results using metrics and KPIs.
Solution-oriented, self-motivated, and disciplined, with strong attention to detail and urgency.
Strong critical thinking, analytical skills, business acumen, and ownership.
Ability to foster collaboration, continuous improvement, and recognition of team wins.
Advanced knowledge of Microsoft Office.
Bachelor’s degree in Business Administration, Management, Marketing, or a related field, or two to seven years of related experience.

Nice To Haves

Bilingual ability.

Responsibilities

Lead a proactive Inside Sales team that delivers exceptional customer experiences, promotes the brand, defends the value proposition, and builds customer loyalty.
Develop and manage talent, encourage ownership and healthy competition, recognize wins, and listen to team members.
Improve sales efficiency, lead conversion, closing, and customer support throughout the customer lifecycle.
Manage workforce capacity and adjust schedules based on demand.
Align customer requirements with products and solutions and implement dynamic pricing models where appropriate.
Forecast accurately and achieve monthly targets using knowledge of team dynamics and performance predictability.
Use data, metrics, CRM, web platforms, and telephony systems to understand demand channels, customer trends, and workforce efficiency and improve performance.
Monitor revenue, volume, and customer behavior and adapt to changing market conditions.
Collaborate with Financial Services, Physician Relations, Marketing, Finance, and Sales Operations to evolve the go-to-market model, strengthen partnerships, and improve lead conversion and matching.
Monitor market trends, competitors, and customer insights to identify business opportunities.
Address emotional or complex customer situations promptly and professionally while meeting customer satisfaction commitments.
Analyze root causes and post-mortems and implement processes to prevent recurrence and protect time for selling activity.
Perform responsibilities with integrity and in compliance with company policies, guiding principles, and code of conduct.
Own and manage the team’s lead pipeline.