Inside Sales Manager

Townsquare Interactive•Charlotte, NC

9d•Onsite

About The Position

The Inside Sales Manager leads and develops a high-performing inside sales team at Townsquare Interactive’s Uptown Charlotte office. This role drives revenue growth by overseeing daily sales activity, developing strategies to exceed new-business targets, and supporting a strong prospect experience from first contact through close. The manager provides ongoing training, call coaching, performance management, and accountability, while helping representatives improve their conversations and conversion rates. The role also tracks team performance and key performance indicators, manages the sales pipeline using CRM and sales tools such as Salesforce, and reports performance to senior leadership. Townsquare Interactive provides an all-in-one business management platform and digital marketing services—including website design, SEO, social media, and reputation management—to help small and medium-sized businesses grow. The company describes a collaborative, performance-driven culture and offers leadership-focused training and growth opportunities.

Requirements

Bachelor’s degree in Business, Marketing, or a related field.
Proven success in inside sales, with experience leading and/or managing a team.
Demonstrated track record of meeting or exceeding sales targets.
Strong understanding of sales methodologies, CRM systems, and KPI management.
Excellent communication, leadership, and interpersonal skills.
Ability to thrive in a fast-paced, results-oriented environment.

Nice To Haves

Transactional sales experience preferred.

Responsibilities

Lead, coach, and develop the inside sales team through ongoing training, call coaching, and performance management.
Drive daily sales activity and accountability to meet and exceed monthly revenue goals.
Motivate representatives to maximize sales conversations and improve conversion rates.
Conduct regular one-on-ones, team meetings, and call reviews to support individual development plans.
Develop and execute sales strategies aligned with company objectives.
Track, analyze, and report team performance and KPIs to senior leadership.
Use CRM and sales tools, including Salesforce, to manage the pipeline and team performance.