Inside Sales Manager

Medical Access & Service Advantage • Fort Lauderdale, FL

6d • Onsite

About The Position

The Inside Sales Manager directly oversees the daily operation of MASA’s inside sales team, which makes outbound telesales calls to digitally generated leads for insurance and membership products. The role uses a metrics-driven and people-centric approach to develop, coach, and motivate the team to increase sales, improve conversion rates, and drive company revenue. The position reports to the Inside Sales Director and is based on-site in Fort Lauderdale, Florida.

Requirements

• 10 or more years of overall sales experience.
• 5 or more years of sales leadership experience as an inside sales manager, call center manager, floor sales manager, or in a similar role.
• Proven sales track record as an individual contributor and team leader.
• Ambition and motivation to exceed sales goals.
• Strong interpersonal and leadership skills to coach and motivate diverse teams.
• Thorough knowledge of direct-to-consumer sales processes, lead generation, and marketing.
• Experience using CRM software, dashboards, and other visualization tools to monitor real-time sales team performance and make necessary adjustments.

Nice To Haves

• Sales experience with B2C products and services, preferably involving a one-call-close sales process.

Responsibilities

• Manage an inside sales team making outbound telesales calls to digitally generated leads for insurance and membership products.
• Monitor agent performance and provide structured coaching, development, training, and evaluation.
• Develop and maintain a culture of open and consistent communication.
• Set and track sales goals and key performance indicators.
• Lead the team to meet and exceed expectations.
• Maintain thorough, up-to-date knowledge of MASA’s products and services.
• Recommend improvements to sales procedures to increase sales and retain team members.
• Serve as a liaison between the inside sales team, other departments, and upper management.
• Document and report on agents’ past performance, progress, and opportunities for improvement.
• Address and resolve client escalation calls and requests.
• Interview, hire, and train agents.
• Continue developing the agent training program.

Benefits

• Variable compensation in addition to base salary.
• Medical, dental, and vision insurance with highly rated carriers.
• 401(k) program with company match.
• Paid time off.
• Company-paid short-term disability, long-term disability, and basic life insurance.
• Free MASA membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed