Inside Sales Lead

REXEL•Greeley, CO

10d•$29 - $37

About The Position

Rexel USA is seeking an Inside Sales Lead for its team in Greeley, Colorado. The role focuses on proactive inside sales and marketing by telephone and email to increase profitable sales. The Inside Sales Lead builds and maintains customer relationships, processes customer quotes and orders, develops product and application knowledge, and identifies opportunities for additional business from existing customers. The role also trains and mentors Inside Sales Representatives. The position may include other branch duties as needed, such as counter sales, order preparation and fulfillment, receiving, stocking, staging, shipping, and maintaining branch equipment.

Requirements

At least 4 years of customer service, sales, or electrical distribution experience.
High school diploma or GED.
Ability to handle complex issues and problems.
Comprehensive product and application knowledge.
Positive, friendly, and helpful attitude with customers and sensitivity to their needs.
Customer-oriented and motivated, with excellent communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Excellent negotiation and interpersonal skills, and ability to influence decisions.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and Customer Relation Management (CRM) tools.
Ability to work overtime as needed.

Responsibilities

Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offering substitute products when appropriate.
Assist outside sales personnel by processing priority transactions.
Train and mentor Inside Sales Representatives.
Use company digital tools to sell, market, promote, and demonstrate products; answer technical questions; and grow sales among new and existing customers.
Prospect for new accounts within a specified geographical territory.
Manage a defined customer base, which may include a larger number of more complex customers, and establish and maintain customer relationships.
Evaluate customer operations to identify objectives, requirements, and preferences; close orders and resolve customer issues promptly using root-cause analysis.
Process product quotations and proposals, and follow up throughout the customer’s purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Participate in product meetings, product and process seminars, and product training to maintain and enhance personal and product knowledge.
Pursue product application information using personal knowledge, internal specialists and resources, vendor representatives, and other available sources.
Perform other branch functions as required, which may include counter sales; preparing and filling orders; receiving, stocking, staging, and shipping material; and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability insurance.
401(k) with employer match.
Paid vacation and sick time.
Paid company holidays and flexible personal days.
Tuition reimbursement.
Health and wellness programs.
Flexible spending accounts.
Health Savings Accounts (HSA).
Commuter transit benefits.
Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance.
Employee discount programs.
Professional training and development programs.
Career advancement opportunities.