Inside Sales Lead

REXEL•Glenwillow, OH

About The Position

The Inside Sales Lead is responsible for proactive inside telephone and email sales and marketing efforts aimed at increasing profitable sales. The role establishes and maintains customer relationships, processes customer quotes and orders, builds product and application knowledge, and prospects for organic growth within the existing customer base. The Inside Sales Lead also trains and mentors Inside Sales Representatives. Work hours are 8 a.m. to 5 p.m. The position manages a defined customer base, which may include a larger number of customers or more complex accounts, and may prospect for new accounts within a specified geographical territory. It uses company digital tools and internal and external resources to promote products, answer technical questions, support customers’ purchasing cycles, and identify opportunities for additional sales. The role may also perform other branch functions, such as counter sales, order preparation and fulfillment, receiving, stocking, staging, shipping, and maintaining branch equipment. The position requires at least four years of customer service, sales, or electrical distribution experience and a high school diploma or GED. It requires customer-oriented communication and problem-solving skills, the ability to handle complex issues and manage multiple priorities, comprehensive product and application knowledge, negotiation and interpersonal skills, self-motivation, and familiarity with Microsoft Office, ERP systems, and CRM tools. Overtime may be required. This role involves frequent stationary work and computer use, regular movement around the work location, and occasional crouching, climbing warehouse equipment, and handling loads up to 50 pounds. The work environment may occasionally include high noise, heat or cold, potentially dangerous equipment, and travel to offsite locations.

Requirements

At least 4 years of customer service, sales, or electrical distribution experience.
High school diploma or GED.
Ability to handle complex issues and problems.
Comprehensive product and application knowledge.
Positive, friendly, helpful customer approach and sensitivity to customer needs.
Customer-oriented and motivated, with excellent communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Excellent negotiation and interpersonal skills, with the ability to influence and drive decisions.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and Customer Relationship Management (CRM) tools.
Ability to work overtime as needed.
Ability to perform the essential duties with or without reasonable accommodation and to work productively as part of a team or work group.

Responsibilities

Process telephone orders by quoting prices, delivery specifications, and payment terms, and offer substitute products when appropriate.
Assist outside sales personnel by processing priority transactions.
Train and mentor Inside Sales Representatives.
Use company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and generate sales to new and existing customers.
Prospect for new accounts within a specified geographical territory.
Manage a defined customer base and establish and maintain customer relationships, including potentially larger or more complex accounts.
Learn and evaluate customer operations to identify objectives, requirements, and preferences; close orders and resolve issues promptly using root-cause analysis.
Process product quotations and proposals and follow up throughout the customer's purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and market trends.
Participate in product meetings, product and process seminars, and product training.
Develop product application knowledge using personal knowledge, internal specialists, vendor representatives, and other available resources.
When required, perform branch functions including counter sales, preparing and filling orders, receiving, stocking, staging, shipping materials, and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability insurance.
401(k) with employer match.
Paid vacation and sick time.
Paid company holidays and flexible personal days per year.
Tuition reimbursement.
Health and wellness programs.
Flexible Spending Accounts.
Health Savings Accounts.
Commuter transit benefits.
Optional pet insurance, legal assistance, critical illness insurance, and home and auto insurance.
Employee discount programs.
Professional training and development programs.
Career advancement opportunities and promotion from within.