HVAC Lead Inside Sales Representative

AIR Control Concepts • Overland Park, KS

11d • $65,000 - $70,000 • Onsite

About The Position

Jorban Riscoe, a manufacturers’ representative serving the HVAC industry and a member of the AIR Control Concepts family, provides products, ideas, and solutions to facility owners, HVAC engineers, mechanical contractors, and sheet metal contractors. The Lead Inside Sales Representative leads an assigned team through daily Inside Sales activities to ensure sales orders are placed and fulfilled in a way that exceeds client expectations. Although the role has no direct supervisory responsibilities, it supports team hiring, training, daily workflow, scheduling, assignments, performance evaluations, and operational analytics.

The role develops customer and supplier relationships, responds to inquiries and leads, prepares quotations, processes orders, and supports sales growth and customer satisfaction. It also works with other teams on project sales and support, learns supplier products and selection software, participates in educational opportunities and industry events as needed, and helps with warehouse operations when required.

The position is based in Overland Park, Kansas. The listed salary range is $65,000–$70,000, with commission bonus potential. Applicants must be legally authorized to work in the United States; the company does not provide employment-based visa sponsorship for this position.

Requirements

• At least five years of related work experience.
• High school diploma or equivalent.
• Ability to conduct business by phone, email, and in person in a quick, professional, and courteous manner.
• Proficiency with a PC and Microsoft Office 365 products, specifically Outlook, Word, and Excel.
• Ability to quickly learn web-based programs, particularly manufacturer and supplier ordering applications.
• Collaborative, team-oriented mindset and commitment to customer satisfaction, supporting colleagues, and overall financial success.
• Dependable, proactive, and detail-oriented.
• Good organizational skills and ability to prioritize.
• Able to work in a high-energy environment while remaining flexible and organized.
• Able to lift up to 50 pounds and sit, stand, bend, stoop, and crawl.
• Able to tolerate prolonged periods sitting at a desk and working on a computer.

Nice To Haves

• Associate degree preferred.
• Experience with Oracle NetSuite ERP software, Power BI, and Revu: Bluebeam PDF editing software is extremely desired.

Responsibilities

• Lead an assigned team through daily Inside Sales department activities to ensure sales orders are placed and fulfilled to exceed client expectations.
• Develop and grow relationships with new and existing customers by providing timely service, understanding buying history, suggesting related items, and explaining technical advantages between product selections.
• Develop sales and support strategies to improve customer satisfaction and increase sales.
• Respond promptly to phone calls, email requests, and manufacturer leads, and provide quotations based on customer needs.
• Apply industry and product knowledge to meet client needs.
• Accept and process customer orders and arrange purchase and delivery options with suppliers.
• Attend industry events and networking opportunities as needed or assigned by the manager.
• Pursue potential opportunities to increase the customer base or product base.
• Build and maintain supplier relationships to enhance sales efforts and provide effective technical support to customers.
• Develop awareness of competitors’ product lines and pricing to understand market positioning.
• Assist other teams with project sales and support.
• Learn supplier products and selection software to make appropriate parts and equipment selections.
• Participate in ongoing educational opportunities.
• Take ownership of inside sales success and meet or exceed department and organizational goals.
• Assist warehouse operations as needed, including replenishing stock, pulling orders, and organizing the facility.
• Prepare reports and provide account and lead status as requested.
• Assist with hiring and training team members.
• Assist with overseeing the assigned team’s daily workflow, scheduling, and assignments.
• Provide timely and constructive input to performance evaluations.
• Provide analytic data to operations.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match and immediate vesting.
• Medical insurance, with HDHP and PPO options.
• Dental insurance.
• Vision insurance.
• Health savings account with employer matching contributions.
• Flexible spending account and limited FSA.
• Employer-paid life and AD&D insurance.
• Voluntary life insurance plans.
• Paid family leave.
• PTO.
• 10 paid company holidays.
• Employer-paid short-term disability.
• Long-term disability.
• Referral bonus opportunities.
• Other voluntary fringe benefits.
• Commission bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED