Inside Sales Rep HVAC

Handy Distribution•Garner, NC

About The Position

This role supports the branch in caring for customers, following the direction of another associate or the Branch Manager. The Inside Sales Rep assists customers by phone or at the counter, with a primary emphasis on order fulfillment. The role also supports the sales team with quotations, pricing, project documentation, order entry and processing, logistics, and product and program questions. It assists internal customers with documentation, sales-ticket problem resolution, and pricing. The position has no supervisory responsibilities. Other duties may be assigned, including tasks deemed necessary by the Branch Manager.

Requirements

High school diploma or GED, 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand customer needs and meet those needs through a successful product sale.
Strong organization and follow-through abilities.
Experience developing rapport with customers.
Strong verbal and written communication skills.
High integrity, advanced social skills, and ability to build solid connections.
Ability to work in a fast-paced, goal-driven environment.
Strong problem-solving skills.
Motivation, drive, and a self-starting attitude.
Ability to contribute as an individual while working toward team success.
Basic mathematical skills and a proficient understanding of units of measure.
Basic computer skills and proficiency with Microsoft Office, including Outlook, Teams, Excel, and Word.
If travel is requested, a valid government driver’s license and an acceptable driving record, as determined by company standards and insurer requirements, are required. Vehicles operated for company purposes must be legally registered with the appropriate government authorities.

Responsibilities

Establish customer rapport to support high levels of satisfaction.
Field calls to the office and handle them as appropriate.
Serve as an initial branch contact for contractors placing orders and requesting information about potential or pending orders.
Prepare bids for projects and material requests, documenting job details and applicable charges as directed.
Follow up on bid projects and keep other sales team members informed of their status.
Review paperwork for major product lines for accuracy.
Enter orders into the computer to create delivery tickets or direct-ship purchase orders for non-stock materials from manufacturers.
Advise contractors about backorders and expected shipment timing.
Inform the Account Manager of relevant credit situations and other sales or account information.
Identify competitive situations and alert other sales team members as needed.
Contact internal functions and suppliers to help respond appropriately to customer needs.
Maintain branch literature and submittals.
Provide basic product technical support to customers.
Maintain a consistent outbound calling schedule to obtain sales.
Occasionally pull customer orders from the warehouse, as required.
Travel to meetings, training, and customer meetings as required.
Perform other tasks deemed necessary by the Branch Manager.