Inside Sales Inbound

Trane Italia • Chesapeake, VA

1d • $36,800 - $86,700 • Hybrid

About The Position

Under direct supervision, the Inside Sales Inbound position performs routine administrative functions supporting the service sales process and service teams. The role works closely with Account Managers, assigned service staff, and customers to ensure needs are met and customer questions, concerns, and requests are addressed promptly. The work arrangement is onsite Monday through Thursday, with flexibility to choose the work location on Fridays according to work requirements.

Requirements

• High school diploma or GED required.
• Up to four years of related experience and/or training, or an equivalent combination of education and experience.
• At least four years of previous experience in a Windows environment, with demonstrated knowledge and ability to use advanced features of Microsoft Office products.
• Strong communication skills and a proactive approach, with the ability to work independently and as part of a team.
• Ability to multitask.
• Excellent organization and a strong sense of urgency.
• Proven ability to prioritize tasks and meet tight deadlines in a fast-paced environment.
• Problem-solving ability involving concrete variables in standardized situations.
• Flexibility to work overtime and weekends as required.

Nice To Haves

• Associate's or bachelor's degree.
• Familiarity with the operation of HVAC systems.

Responsibilities

• Facilitate the transition of assigned projects from Sales to Service.
• Enter requested opportunities into Salesforce CRM.
• Manage credit approval and purchase order acknowledgement processes.
• Coordinate legal contract review and maintenance with Contract Management and area managers.
• Order equipment for service-related projects.
• Process Service Agreement renewals in Salesforce.
• Serve as the local office champion for Salesforce CRM and handle assigned special projects.
• Issue Certificates of Insurance for direct service customers.
• Enter and attach equipment to locations in Salesforce using provided equipment lists.
• Stay current with GSA Schedule and U.S. Communities procedures to ensure accurate project transitions.
• Upload tax-exempt certificates to the tax portal.
• Collaborate on and support CSR reporting and functions where applicable.
• Manage sales lead and linkage processes on behalf of sales teams.
• Manage commission updates and submissions.
• Perform other functions as assigned.

Benefits

• Health insurance for employees and their families, effective on day one.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED