Inside Sales III

White Cap Management•Austin, TX

About The Position

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and a commitment to operational excellence. This role works under limited supervision, using experience and independent judgment to determine the best approach to achieve desired outcomes. It may modify processes to resolve situations and interprets procedures and policies. Work output is periodically reviewed by a supervisor or direct customers of the process. The position provides general guidance, direction, training, and technical assistance to junior support personnel and contributes to their professional development, but does not have hiring or firing authority. The work is performed in a comfortable indoor area. Unpleasant conditions are infrequent and not objectionable. Most time is spent sitting, with frequent opportunities to move about; on rare occasions, the role may require moving or lifting light articles. Overnight travel is typically less than 10% of the time.

Requirements

Generally 5–7 years of experience in a related area of responsibility.
Technical certification or associate degree may be required in some areas.
Strong problem-solving and decision-making skills for complex issues.
Ability to collaborate cross-functionally and influence operational improvements.
Skilled in coaching and developing associates for performance and growth.

Nice To Haves

3+ years of inside sales experience with demonstrated leadership capabilities.
Advanced knowledge of pricing strategies and margin governance.

Responsibilities

Process orders across phone, email, text, and counter channels accurately and in a timely manner.
Manage basic pricing within established guidelines to maintain margin goals.
Coordinate non-stock procurement and logistics to meet customer needs.
Handle credit card, check, and cash payments securely.
Identify stock products and recommend comparable alternatives to support customer requirements.
Oversee service commitments and escalated customer issues, following up persistently.
Maintain accurate records and documentation for transactions and procurement activities.
Provide advanced guidance on pricing strategies within established frameworks.
Mentor associates on best practices and operational processes.
Provide guidance, direction, training, and technical assistance to junior support personnel.
Contribute to employees' professional development.