Inside Sales III

White Cap•Austin, TX

10d•Onsite

About The Position

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and a commitment to operational excellence. The role processes orders through multiple channels, manages pricing within established guidelines, coordinates non-stock procurement and logistics, handles payments, identifies stock products and alternatives, and oversees service commitments and escalated customer issues. It also maintains transaction records, provides advanced pricing guidance, and mentors associates on best practices and operational processes. Under limited supervision, the position relies on experience and independent judgment to determine appropriate approaches, interpreting procedures and policies as needed. The role may modify processes to resolve situations and provides general guidance, training, and technical assistance to junior support personnel. It contributes to employees’ professional development but does not have hiring or firing authority. Work is primarily in a comfortable indoor setting. Most time is spent sitting, with frequent opportunities to move around; rarely, the role may involve moving or lifting light articles. Overnight travel is typically less than 10% of the time.

Requirements

Generally 5–7 years of experience in a related area of responsibility.
Strong problem-solving and decision-making skills for complex issues.
Ability to collaborate cross-functionally and influence operational improvements.
May require a technical certification or associate degree in some areas.

Nice To Haves

3+ years of inside sales experience with demonstrated leadership capabilities.
Advanced knowledge of pricing strategies and margin governance.
Skilled in coaching and developing associates for performance and growth.

Responsibilities

Process orders through phone, email, text, and counter channels accurately and promptly.
Manage basic pricing within established guidelines to maintain margin goals.
Coordinate non-stock procurement and logistics to meet customer needs.
Handle credit card, check, and cash payments securely.
Identify stock products and recommend comparable alternatives to meet customer requirements.
Oversee service commitments and escalated customer issues, following up persistently.
Maintain accurate transaction and procurement records and documentation.
Provide advanced guidance on pricing strategies within established frameworks.
Mentor associates on best practices and operational processes.
Provide general guidance, training, and technical assistance to junior-level support personnel.
Contribute to the professional development of employees.
Modify processes when needed to resolve situations.