Inside Sales Associate III
About The Position
The Inside Sales Associate III ensures accurate order processing, pricing, and procurement while providing dependable customer service. The role supports associates and customers through transparent communication, teamwork, and a commitment to operational excellence. Working under limited supervision, the associate uses experience and independent judgment to interpret procedures and policies, resolve situations, and determine appropriate actions. A supervisor or direct customers periodically review work output. The role also provides guidance, training, and technical assistance to junior support personnel and contributes to their professional development, without hiring or firing authority. The work is primarily in a comfortable indoor setting, usually seated with frequent opportunities to move around. Rarely, the role may involve moving or lifting light articles. Overnight travel is typically less than 10% of the time.
Requirements
- Generally 5–7 years of experience in a related area of responsibility.
- Technical certification or an associate degree may be required in some areas.
Nice To Haves
- 3 or more years of inside sales experience with demonstrated leadership capabilities.
- Advanced knowledge of pricing strategies and margin governance.
- Strong problem-solving and decision-making skills for complex issues.
- Ability to collaborate cross-functionally and influence operational improvements.
- Skill in coaching and developing associates for performance and growth.
Responsibilities
- Process orders through phone, email, text, and counter channels, ensuring accuracy and timely service.
- Manage basic pricing within established guidelines to maintain margin goals.
- Coordinate non-stock procurement and logistics to meet customer needs.
- Handle credit card, check, and cash payments securely.
- Identify stock products and recommend comparable alternatives to meet customer requirements.
- Oversee service commitments and escalated customer issues, following up consistently.
- Maintain accurate transaction and procurement records and documentation.
- Provide advanced guidance on pricing strategies within established frameworks.
- Mentor associates on best practices and operational processes.
- Provide general guidance, training, and technical assistance to junior support personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
