Inside Sales Executive - Corporate (Las Vegas)

Caesars Entertainment•Las Vegas, NV

13d•Onsite

About The Position

The Casino Sales Executive's primary role is to act as the main growth engine for VIP marketing, responsible for outbound sales telemarketing to a wide range of Caesars Entertainment customers. This role requires a strong understanding of the Caesars Sales/Service model within VIP Marketing, promoting it positively while building customer rapport through commercial awareness and anticipating customer needs in the creation of their pre-trip itinerary. The ideal candidate is an intuitive and creative problem solver, dedicated to delighting guests and confident in meeting management-set goals.

Requirements

One to three years of hospitality or sales experience.
High School diploma or equivalent.
Ability to think independently in making decisions to maximize customer service experience and program profitability.
Ability to effectively manage time and perform multiple tasks simultaneously, including assisting fellow Casino Sales Executives.
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
Excellent interpersonal skills are required.
Must have excellent oral and written communication skills.
Must be able to listen and respond to visual and aural cues.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must be able to obtain a Nevada gaming license.
Must have manual dexterity and coordination to operate office equipment to include but not limited to: 10 key adding machines, PC computers, telephone/headset, fax machine, photocopy machine.
Must be able to work in moderate to loud noise conditions.
Must be able to make telephone calls for extended periods (minimum 60+ calls/day).
Must be able to lift up to 15 pounds.
Must be able to move in and around the Casino/Hotel/Mall areas.
Must be able to tolerate areas containing secondhand smoke.
Must be able to work for long periods of time, under fluorescent lighting.
Must be able to work at a desk for the majority of the day, in a seated position.
Must be able to spend the majority of the day working off computer monitors and operating a keyboard.
Although the majority of the position will be spent seated at a desk, there will be occasions where a candidate must be able to remain on one’s feet for long periods of time, and/or walk long distances.
Must be able to travel as needed.

Nice To Haves

Experience with luxury brands preferred.

Responsibilities

Developing and maintaining coded player blocks through direct mail, email, telemarketing, and leveraging databases.
Actively participating in telephone solicitation and coordinating personalized direct mailings for assigned markets.
Ensuring seamless hand-off of guest pre-trip itineraries for flawless on-property execution by the VIP Hospitality Team.
Fully complying with all applicable rules, regulations, laws, and policies, and conducting oneself with the highest levels of integrity and honesty.
Responding to and consistently meeting the needs of coded customers.
Supporting and cultivating new ideas and methods to deliver business solutions.
Identifying ways to increase efficiency or improve product or service.
Clearly communicating programs/services to necessary people, seeking their support, and keeping them informed of changes that may impact the business.
Preparing project plans that aid in moving projects forward.
Demonstrating strong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER, TICKET SAGE, etc.).
Being open to outside employees/vendors shadowing and answering pertinent department information.
Being fully knowledgeable of all happenings on property and in the market.
Demonstrating mastery of all existing products/services and/or progress on new initiatives, bonus programs, and system changes.
Actively participating in all department and company initiatives to drive sales and revenue.
Demonstrating a willingness to teach, mentor, train, and share information with the team.
Developing skills to handle increasingly complex matters.
Complying with and upholding company expectations including Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy.
Politely giving consistent, timely, and accurate information and finding answers when unsure for customers as well as co-workers.
Projecting warmth and enthusiasm in person and on the phone; building rapport to strengthen relationships and encouraging trial as well as repeat visitation.
Having the ability to multitask and prioritize in a fast-paced environment.
Leveraging sales techniques to maximize performance.
Being internally motivated to graciously serve, delight, and build player loyalty; as well as service and assist co-workers.
Harnessing energy and passion to excel.
Anticipating and listening to customer needs / looking outside our world.
Engaging and assisting others to succeed.
Applying functional / business knowledge; professionalism, composure, effectiveness.