Plumbing

BORNQUIST INC•Northbrook, IL

7d•$45,000 - $60,000•Onsite

About The Position

Bornquist, a leading Manufacturer's Representative in the Chicagoland area, has established strong brand recognition for its products in the Commercial, Industrial, HVAC, and Plumbing markets in Northern Illinois. The company offers competitive compensation, benefits, and a supportive work environment, with a focus on professional development through ongoing training to keep employees updated on manufacturers and technologies. Bornquist aims to be recognized as an industry leader and a valuable resource by its employees and customers. This position is responsible for interacting with customers to provide product/service information, address inquiries, and resolve issues. The role also involves entering and releasing orders, assisting with basic product and system troubleshooting, and identifying replacement parts.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use.
Talking to others to convey information effectively.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
The ability to accurately assess customer needs, meeting quality standards for services and evaluation of customer satisfaction.

Nice To Haves

Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience is preferred.
Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
Resolving conflicts, hiring, developing and motivating employees.

Responsibilities

Confer with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services.
Take, enter, change, expedite and cancel customer orders as required.
Work with engineers to ensure approval of submittals before final release of projects. Once approved, release jobs for order in our enterprise software.
Create and processes quotes using manufacturer’s and supplier’s software/ecommerce sites as necessary.
Work with customers and Purchasing Agent to process non-warranty return material requests.
Process A/R debit and credit memo requests to resolve billing issues.
Work with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
Record in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, as well as actions taken.
Build and maintain relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
Monitors open order reports available in ERP to ensure timely closure of customer orders.
Perform other related duties as assigned by management.